Customer Testimonials

My wife recently bought her second MINI at MINI of West Chester, and it compelled me to write a review. Our experience was perfect. The sales person (Michael Dixon) listened attentively and made every effort to accommodate her requests. Knowledgeable, friendly, and attentive. He spent both of our sessions speaking to and addressing my wife directly. Not a common experience for us, as I am often talked to with her as an afterthought. Really impressed with how this whole process was handled. Michael was exceptional. When we arrived to close the sale, our finance person (Nick Capparelli) was also friendly ... Read More

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Google - Oct 24, 2026

My wife recently bought her second MINI at MINI of West Chester, and it compelled me to write a review. Our experience was perfect. The sales person (Michael Dixon) listened attentively and made every effort to accommodate her requests. Knowledgeable, friendly, and attentive. He spent both of our sessions speaking to and addressing my wife directly. Not a common experience for us, as I am often talked to with her as an afterthought. Really impressed with how this whole process was handled. Michael was exceptional. When we arrived to close the sale, our finance person (Nick Capparelli) was also friendly and transparent. He helped make the whole experience easy and enjoyable. Very impressed with this dealership and staff. Will use again.

My wife and I were traveling from New York State to Chadds Ford when my Mini Cooper displayed an alert regarding the oil level. We called MINI of West Chester and they said to stop in and they would take care of us. The service techs there were professional, personable and topped off our oil, filled up our washer fluid and even gave us an extra quart in the event our oil level dropped again. All in all a great experience for us and we left wishing that all customer service was this good! Thank you Mini of West Chester!

I have a Mini and I went to the dealer to ask for some parts and help to get some of my car's documentation. I left empty handed. I was told to go to Home Dêpot to buy what I needed and that they couldn't help me find the documentation. Service was not very friendly and far from helpful

Called them for service 4 times, left messages without a single return phone call. Once spoke with a gentleman who assured me some lady would call me back. No one called me back. Now my Mini Cooper trunk is consistently full of water. In the past Otto was great with service. This new group is a mess. They only care about car sales.

Had a seamless & stress-free experience buying a car here. HUGE thank you to Brian and Brooks for making the process so easy. I was buying from out of state and Brain made sure we had everything set so when I traveled in to purchase, all i had to do was sign and go. Top level of professionalism and courteousness from everyone I encountered at this dealership. Would highly recommend buying a car here!

Let me start by saying this, I normally don’t take my car to any mechanic I don’t know or any dealership because of past experiences and west Chester mini was no different. First time I took my mini cooper to them they performed the multipoint inspection and everything was good on the first video, I got my oil and filter changed and spark plugs replaced. Fast forward less than a month goes by and I take the car back to do a fuel system clean up , after their now again multi point inspection now my car has a ... Read More

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Google - Aug 10, 2026

Let me start by saying this, I normally don’t take my car to any mechanic I don’t know or any dealership because of past experiences and west Chester mini was no different. First time I took my mini cooper to them they performed the multipoint inspection and everything was good on the first video, I got my oil and filter changed and spark plugs replaced. Fast forward less than a month goes by and I take the car back to do a fuel system clean up , after their now again multi point inspection now my car has a substantial oil leak and they recommend diagnosing which by the way is 200 dollars an hour. I told my service advisor Ian khan (really nice guy and very helpful) that I would not accept the diagnosis time cuz that wasn’t there before I took the car to them the first time as per their inspection and my own and we left it at that. I took my car home and every so often while driving it I would get the oil light on red which indicate low oil compression (at first I didn’t know this , I thought I was just low on oil because of that leak). Fast forward to yesterday, I’m doing my own oil and filter change, I take the oil filter cap off so that I can replace the filter and when I finish unscrewing it a spring jumps out and falls on the floor and the cap came off alone and the filter stayed in the bottom part, I though that was weird because usually the filter is supposed to come off with the cap because you clip it on when you install it. Well after a little looking around I found the part that clips on broken inside the filter hole and this other spring was added to my guess is do the function of the clip that broke , the problem is that it doesn’t line up and there for the oil doesn’t circulate right and you get low oil compression. I was not advice by anyone that this was broken when they did my oil change and the seriousness of driving the car with low oil compression so my guess is that either the techs there don’t know what they are doing or they broke it during the install and didn’t say anything. I’m pretty sure that if I would’ve taken my car back I would’ve gotten charged for replacing that cap as well. To make matters worse I’ve been calling all morning the parts department so that I can buy that cap and let’s say you’ll have better luck reaching the president of the united state than reaching that department!

The service was nothing short of highly professional. Michael Dixon knew everything that was necessary about both my trade-in and the sale of my 2019 mini Cooper convertible. It could not have been a smoother experience at a car dealer. I would highly recommend that if you need a Cooper contact Mr. Dixon.

Heather is so conscientious. She knows her stuff inside and out, is conscientious and highly personable. A+++++

I am posting this review with true disappointment. I recently purchased a vehicle at MINI of WC, a 2027 that was ordered. It’s the third MINI I purchased from WC/Otto’s. I always had a positive experience until now. It started with being pressured into purchasing RECOVR anti-theft from the salesperson Pete Barcus, which we did not fall for, in an EV. Doing research this is redundant and the fact that I declined it, yet they came back again, even offering to pay $500 towards it, was very surprising. That’s when I started looking into it. It’s something ... Read More

Full review text opened.

DealerRater - Jun 29, 2026

I am posting this review with true disappointment. I recently purchased a vehicle at MINI of WC, a 2027 that was ordered. It’s the third MINI I purchased from WC/Otto’s. I always had a positive experience until now. It started with being pressured into purchasing RECOVR anti-theft from the salesperson Pete Barcus, which we did not fall for, in an EV. Doing research this is redundant and the fact that I declined it, yet they came back again, even offering to pay $500 towards it, was very surprising. That’s when I started looking into it. It’s something they push for to make a bonus or something like it. Pick up time comes, Pete begins emailing that the car is almost here so let’s get all of these things rolling. I do my part. The week the car is on the truck, I begin receiving a play by play via email. He tells us that the car is close and “should” be there by Sat, “if” it is it’ll be ready for a Saturday pickup. He even ended his email with “Home Stretch!” So that weekend was Father’s Day. Thinking that Pete knows more and “should” I trusted he was probably right and we would be good for Sat. So we purposely did not have our in-laws stay from out of town for Father’s Day since buying a car takes a lot of time. Well, Sat rolls around and there’s no car. Just emails from Pete, as soon as it arrives I’ll let you know. Long story short we did not pick up the car until Monday and Father’s Day was a total mess for our aging parents who we would have preferred to spend our time with rather than riding the rollercoaster of emotions with Pete. Monday comes and now my husband and I both have to take a half day from work to drive 1 hour and 15 min out to the dealership. Pete should have waited until the car arrived and scheduled our pick up. But it appears what he wanted was us on the edge of our seats, ready to pick up that car the minute it arrived so that his numbers look AMAZING. He has lots of trophies and talked about getting free vacations from MINI and IMO that’s off the backs of his customers. During pick up, Pete took us back to the bay where the car was, left to get Jayson in Finance, and literally NEVER CAME BACK. We didn’t see him ever again after that. (He does not deserve the commission on this vehicle, Chad) No apology, nothing. It was awkward and uncomfortable and we are spending a lot of money. From then on, which had to be another 90 minutes or more in a hot bay, Pete was never to be seen again. No one took us into an office with a/c to sign the papers. It all happened standing up, in a hot bay while guys worked to get bird poop off of our new vehicle that they somehow didn’t notice. So we deal with Jayson Kirk, who was nice enough, and asked us what happened (although I suspect he already knew all about it and it was just a ruse). Jayson was very apologetic and understood our situation which made things less stressful in the moment. We sign the papers, I write a check for the down payment and when Jayson leaves he says, “I’ll be right back, Darling”. That did it for me. It was the worst car buying experience. But again, no apologies accept from the finance guy. The GM Chad had nothing to offer or say and again Pete literally disappeared because he’s a coward who can’t admit his mistakes. We’re also finding out slowly, that he told us we had features in the car that we don’t have. I’ve placed a formal complaint with MINIUSA since these are just some of the highlights. We purchased three times from this dealership, and have used Pete in the past and this is how return customers are treated. Please keep that in mind when purchasing your MINI.

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I recently purchased a vehicle at MINI of WC, a 2027 that was ordered. It's the third MINI I purchased from WC/Otto's. I always had a positive experience until now. It started with being pressured into purchasing RECOVR anti-theft from the salesperson Pete Barcus, which we did not fall for, in an EV. Doing research this is redundant and the fact that I declined it, yet they came back again, even offering to pay $500 towards it, was very surprising. That's when I started looking into it. It's something they push for to make a bonus or ... Read More

Full review text opened.

Yelp - Jun 27, 2026

I recently purchased a vehicle at MINI of WC, a 2027 that was ordered. It's the third MINI I purchased from WC/Otto's. I always had a positive experience until now. It started with being pressured into purchasing RECOVR anti-theft from the salesperson Pete Barcus, which we did not fall for, in an EV. Doing research this is redundant and the fact that I declined it, yet they came back again, even offering to pay $500 towards it, was very surprising. That's when I started looking into it. It's something they push for to make a bonus or something like it. Pick up time comes, Pete begins emailing that the car is almost here so let's get all of these things rolling. I do my part. The week the car is on the truck, I begin receiving a play by play via email. He tells us that the car is close and "should" be there by Sat, "if" it is it'll be ready for a Saturday pickup. He even ended his email with "Home Stretch!" So that weekend was Father's Day. Thinking that Pete knows more and "should" I trusted he was probably right and we would be good for Sat. So we purposely did not have our in-laws stay from out of town for Father's Day since buying a car takes a lot of time. Well, Sat rolls around and there's no car. Just emails from Pete, as soon as it arrives I'll let you know. Long story short we did not pick up the car until Monday and Father's Day was a total mess for our aging parents who we would have preferred to spend our time with rather than riding the rollercoaster of emotions with Pete. Monday comes and now my husband and I both have to take a half day from work to drive 1 hour and 15 min out to the dealership. Pete should have waited until the car arrived and scheduled our pick up. But it appears what he wanted was us on the edge of our seats, ready to pick up that car the minute it arrived so that his numbers look AMAZING. He has lots of trophies and talked about getting free vacations from MINI and IMO that's off the backs of his customers. During pick up, Pete took us back to the bay where the car was, left to get Jayson in Finance, and literally NEVER CAME BACK. We didn't see him ever again after that. (He does not deserve the commission on this vehicle, Chad) No apology, nothing. It was awkward and uncomfortable and we are spending a lot of money. From then on, which had to be another 90 minutes or more in a hot bay, Pete was never to be seen again. So we deal with Jayson Kirk, who was nice enough, and asked us what happened (although I suspect he already knew all about it and it was just a ruse). Jayson was very apologetic and understood our situation which made things less stressful in the moment. We sign the papers (all while standing in the hot bay), I write a check for the down payment and when Jayson leaves he says, "I'll be right back, Darling". That did it for me. It was the worst car buying experience. But again, no apologies accept from the finance guy. The GM Chad had nothing to offer or say and again Pete acted like a coward who can't admit his mistakes. He left a younger guy to show us the vehicle features, and we left knowing almost nothing about this car, which is very different than anything I've driven. We're also finding out slowly, that he told us we had features in the car that we don't have. I'm putting in a formal complaint to MINIUSA since these are just some of the highlights. We purchased three times from this dealership, and have used Pete in the past and this is how return customers are treated. Please keep that in mind when purchasing your MIN.

I am posting this review with true disappointment. I recently purchased a vehicle at MINI of WC, a 2027 that was ordered. It’s the third MINI I purchased from WC/Otto’s. I always had a positive experience until now. It started with being pressured into purchasing RECOVR anti-theft from the salesperson Pete Barcus, which we did not fall for, in an EV. Doing research this is redundant and the fact that I declined it, yet they came back again, even offering to pay $500 towards it, was very surprising. That’s when I started looking into it. It’s something ... Read More

Full review text opened.

DealerRater - Jun 25, 2026

I am posting this review with true disappointment. I recently purchased a vehicle at MINI of WC, a 2027 that was ordered. It’s the third MINI I purchased from WC/Otto’s. I always had a positive experience until now. It started with being pressured into purchasing RECOVR anti-theft from the salesperson Pete Barcus, which we did not fall for, in an EV. Doing research this is redundant and the fact that I declined it, yet they came back again, even offering to pay $500 towards it, was very surprising. That’s when I started looking into it. It’s something they push for to make a bonus or something like it. Pick up time comes, Pete begins emailing that the car is almost here so let’s get all of these things rolling. I do my part. The week the car is on the truck, I begin receiving a play by play via email. He tells us that the car is close and “should” be there by Sat, “if” it is it’ll be ready for a Saturday pickup. He even ended his email with “Home Stretch!” So that weekend was Father’s Day. Thinking that Pete knows more and “should” I trusted he was probably right and we would be good for Sat. So we purposely did not have our in-laws stay from out of town for Father’s Day since buying a car takes a lot of time. Well, Sat rolls around and there’s no car. Just emails from Pete, as soon as it arrives I’ll let you know. Long story short we did not pick up the car until Monday and Father’s Day was a total mess for our aging parents who we would have preferred to spend our time with rather than riding the rollercoaster of emotions with Pete. Monday comes and now my husband and I both have to take a half day from work to drive 1 hour and 15 min out to the dealership. Pete should have waited until the car arrived and scheduled our pick up. But it appears what he wanted was us on the edge of our seats, ready to pick up that car the minute it arrived so that his numbers look AMAZING. He has lots of trophies and talked about getting free vacations from MINI and IMO that’s off the backs of his customers. During pick up, Pete took us back to the bay where the car was, left to get Jayson in Finance, and literally NEVER CAME BACK. We didn’t see him ever again after that. (He does not deserve the commission on this vehicle, Chad) No apology, nothing. It was awkward and uncomfortable and we are spending a lot of money. From then on, which had to be another 90 minutes or more in a hot bay, Pete was never to be seen again. So we deal with Jayson Kirk, who was nice enough, and asked us what happened (although I suspect he already knew all about it and it was just a ruse). Jayson was very apologetic and understood our situation which made things less stressful in the moment. We sign the papers (all while standing in the hot bay), I write a check for the down payment and when Jayson leaves he says, “I’ll be right back, Darling”. That did it for me. It was the worst car buying experience. But again, no apologies accept from the finance guy. The GM Chad had nothing to offer or say and again Pete literally disappeared because he’s a coward who can’t admit his mistakes. He left a younger guy to show us the vehicle features, and we left knowing almost nothing about this car, which is very different than anything I’ve driven. We’re also finding out slowly, that he told us we had features in the car that we don’t have. I’m putting in a formal complaint to MINIUSA since these are just some of the highlights. We purchased three times from this dealership, and have used Pete in the past and this is how return customers are treated. Please keep that in mind when purchasing your MINI..

Read at DealerRater

Stop removing this review. I will just continue to post it. I am posting this review with true disappointment. I recently purchased a vehicle at MINI of WC, a 2027 that was ordered. It’s the third MINI I purchased from WC/Otto’s. I always had a positive experience until now. It started with being pressured into purchasing RECOVR anti-theft from the salesperson Pete Barcus, which we did not fall for, in an EV. Doing research this is redundant and the fact that I declined it, yet they came back again, even offering to pay $500 towards it, was very surprising. ... Read More

Full review text opened.

Google - Jun 25, 2026

Stop removing this review. I will just continue to post it. I am posting this review with true disappointment. I recently purchased a vehicle at MINI of WC, a 2027 that was ordered. It’s the third MINI I purchased from WC/Otto’s. I always had a positive experience until now. It started with being pressured into purchasing RECOVR anti-theft from the salesperson Pete Barcus, which we did not fall for, in an EV. Doing research this is redundant and the fact that I declined it, yet they came back again, even offering to pay $500 towards it, was very surprising. That’s when I started looking into it. It’s something they push for to make a bonus or something like it. Pick up time comes, Pete begins emailing that the car is almost here so let’s get all of these things rolling. I do my part. The week the car is on the truck, I begin receiving a play by play via email. He tells us that the car is close and “should” be there by Sat, “if” it is it’ll be ready for a Saturday pickup. He even ended his email with “Home Stretch!” So that weekend was Father’s Day. Thinking that Pete knows more and “should” I trusted he was probably right and we would be good for Sat. So we purposely did not have our in-laws stay from out of town for Father’s Day since buying a car takes a lot of time. Well, Sat rolls around and there’s no car. Just emails from Pete, as soon as it arrives I’ll let you know. Long story short we did not pick up the car until Monday and Father’s Day was a total mess for our aging parents who we would have preferred to spend our time with rather than riding the rollercoaster of emotions with Pete. Monday comes and now my husband and I both have to take a half day from work to drive 1 hour and 15 min out to the dealership. Pete should have waited until the car arrived and scheduled our pick up. But it appears what he wanted was us on the edge of our seats, ready to pick up that car the minute it arrived so that his numbers look AMAZING. He has lots of trophies and talked about getting free vacations from MINI and IMO that’s off the backs of his customers. During pick up, Pete took us back to the bay where the car was, left to get Jayson in Finance, and literally NEVER CAME BACK. We didn’t see him ever again after that. (He does not deserve the commission on this vehicle, Chad) No apology, nothing. It was awkward and uncomfortable and we are spending a lot of money. From then on, which had to be another 90 minutes or more in a hot bay, Pete was never to be seen again. So we deal with Jayson Kirk, who was nice enough, and asked us what happened (although I suspect he already knew all about it and it was just a ruse). Jayson was very apologetic and understood our situation which made things less stressful in the moment. We sign the papers (all while standing in the hot bay), I write a check for the down payment and when Jayson leaves he says, “I’ll be right back, Darling”. That did it for me. It was the worst car buying experience. But again, no apologies accept from the finance guy. The GM Chad had nothing to offer or say and again Pete literally disappeared because he’s a coward who can’t admit his mistakes. He left a younger guy to show us the vehicle features, and we left knowing almost nothing about this car, which is very different than anything I’ve driven. We’re also finding out slowly, that he told us we had features in the car that we don’t have. I’m putting in a formal complaint to MINIUSA since these are just some of the highlights. We purchased three times from this dealership, and have used Pete in the past and this is how return customers are treated. Please keep that in mind when purchasing your MINI…

I will start with the obligatory "I'd give this place zero stars if I could". I would. The sunroof on our Mini broke and was stuck open. We brought it to Otto's to fix it. To start, they wouldn't give us a loaner car, but they also wouldn't let my husband stay in the waiting room and wait for the car! They have a beautiful waiting room, they told him no, you can't stay here. They paid for an Uber to take him home (and then later back to the dealer)!! I've ... Read More

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DealerRater - Jun 23, 2026

I will start with the obligatory "I'd give this place zero stars if I could". I would. The sunroof on our Mini broke and was stuck open. We brought it to Otto's to fix it. To start, they wouldn't give us a loaner car, but they also wouldn't let my husband stay in the waiting room and wait for the car! They have a beautiful waiting room, they told him no, you can't stay here. They paid for an Uber to take him home (and then later back to the dealer)!! I've never heard of anybody else doing that ever. This should have been our first hint that they were going to try to fleece us. That they'd rather pay for an Uber 30 minutes each way than to let him sit in their waiting room- that has desks, coffee, and merch. But I digress. I'll start with the estimate for the sunroof. We clicked on the text estimate and it said about $1300. Yikes but ok. When we clicked on it again later, the estimate now said about $2600. Someone went in and just DOUBLED the estimate! Without giving us the courtesy of a call or explanation. When challenged on it, they said that whoever put the estimate in estimated too low and they'd "work with us" on the price since we already saw $1300. Sorry not our problem. Eventually we got them down to $1800 but this was $500 higher than the original estimate. We were sorta stuck with them since literally nobody else will fix the sunroof on a Mini Cooper. I think they knew that. Later on when we checked our invoice after paying, we noted that they just charged us a flat rate for labor. "Labor: $1410". They didn't say how many hours, hourly rate, how many techs, etc. They just pulled some price out of thin air. Along with the estimate for the sunroof, they put in about 4 additional "critical" repair items that needed to be addressed immediately. One of which was the engine mount. They basically made it sound like the engine was going to fall out of the car if we didn't pay them like $1500 to fix this immediately. We had them fix the sunroof only and took the car to our local mechanic to inspect for these "cRiTiCaL" tasks. Since they inspected our car like a month ago and it passed. Turns out NONE of these "cRiTiCaL" items were that critical. They were vastly exaggerated by these clowns in order to pick our pockets. In closing, you are probably better off driving your car off of a cliff than you are taking it to Otto's Mini of West Chester for repairs. It'll cost you less. Thank you for your attention to this matter.

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I Highly recommend this dealership and Pete Barcus. This was the first time I bought a new car sight unseen and completely online. It was an easy transaction. No games or back and forth on price. Pete gave me an out the door price that beat the Mt Laurel mini dealership near my house in NJ. He definitely made it worth the trip. Go to West Chester mini and ask for Pete.

I will start with the obligatory "I'd give this place zero stars if I could". I would. The sunroof on our Mini broke and was stuck open. We brought it to Otto's to fix it. To start, they wouldn't give us a loaner car, but they also wouldn't let my husband stay in the waiting room and wait for the car! They have a beautiful waiting room, they told him no, you can't stay here. They paid for an Uber to take him home (and then later back to the dealer)!! I've ... Read More

Full review text opened.

Yelp - Jun 18, 2026

I will start with the obligatory "I'd give this place zero stars if I could". I would. The sunroof on our Mini broke and was stuck open. We brought it to Otto's to fix it. To start, they wouldn't give us a loaner car, but they also wouldn't let my husband stay in the waiting room and wait for the car! They have a beautiful waiting room, they told him no, you can't stay here. They paid for an Uber to take him home (and then later back to the dealer)!! I've never heard of anybody else doing that ever. This should have been our first hint that they were going to try to fleece us. That they'd rather pay for an Uber 30 minutes each way than to let him sit in their waiting room- that has desks, coffee, and merch. But I digress. I'll start with the estimate for the sunroof. We clicked on the text estimate and it said about $1300. Yikes but ok. When we clicked on it again later, the estimate now said about $2600. Someone went in and just DOUBLED the estimate! Without giving us the courtesy of a call or explanation. When challenged on it, they said that whoever put the estimate in estimated too low and they'd "work with us" on the price since we already saw $1300. Sorry not our problem. Eventually we got them down to $1800 but this was $500 higher than the original estimate. We were sorta stuck with them since literally nobody else will fix the sunroof on a Mini Cooper. I think they knew that. Later on when we checked our invoice after paying, we noted that they just charged us a flat rate for labor. "Labor: $1410". They didn't say how many hours, hourly rate, how many techs, etc. They just pulled some price out of thin air. Along with the estimate for the sunroof, they put in about 4 additional "critical" repair items that needed to be addressed immediately. One of which was the engine mount. They basically made it sound like the engine was going to fall out of the car if we didn't pay them like $1500 to fix this immediately. We had them fix the sunroof only and took the car to our local mechanic to inspect for these "cRiTiCaL" tasks. Since they inspected our car like a month ago and it passed. Turns out NONE of these "cRiTiCaL" items were that critical. They were vastly exaggerated by these clowns in order to pick our pockets. In closing, you are probably better off driving your car off of a cliff than you are taking it to Otto's Mini of West Chester for repairs. It'll cost you less. Thank you for your attention to this matter.

Highly recommend! This was the best car buying experience I have ever had. Which is pretty amazing as I ended up buying a model that I didn't think I would, and which cost more than I originally planned to spend. Michael Dixon was great at providing helpful, informative information without ever pressuring me. I felt supported and seen throughout the process and never once felt like I was being "sold." In the end I was excited and happy to drive off the lot with my very special car. Thanks to the entire team for a low pressure, ... Read More

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DealerRater - May 31, 2026

Highly recommend! This was the best car buying experience I have ever had. Which is pretty amazing as I ended up buying a model that I didn't think I would, and which cost more than I originally planned to spend. Michael Dixon was great at providing helpful, informative information without ever pressuring me. I felt supported and seen throughout the process and never once felt like I was being "sold." In the end I was excited and happy to drive off the lot with my very special car. Thanks to the entire team for a low pressure, helpful, and dare I say enjoyable? car buying experience.

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Michael and Pete are both great to work with and obviously very experienced and professional.

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Great experience!

I accompanied my mom to MINI of West Chester to help her shop for a car, and we had the absolute pleasure of working with Brian. From the moment we were connected with him, his insight and knowledge about the MINI lineup stood out. He didn’t just answer questions he explained things in a way that made the whole process feel easy and enjoyable while building that sense of trust with clients. What surprised me most is that I ended up falling in love with the MINI Countryman myself and I had no intention of buying a car. He ... Read More

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Google - Apr 29, 2026

I accompanied my mom to MINI of West Chester to help her shop for a car, and we had the absolute pleasure of working with Brian. From the moment we were connected with him, his insight and knowledge about the MINI lineup stood out. He didn’t just answer questions he explained things in a way that made the whole process feel easy and enjoyable while building that sense of trust with clients. What surprised me most is that I ended up falling in love with the MINI Countryman myself and I had no intention of buying a car. He walked me through every detail, every feature, and somehow made the experience feel personal rather than sales‑driven. Brian went above and beyond in ways that genuinely made the day special. He surprised me by putting a bow on the car, which was such a thoughtful touch and made the moment feel like a celebration. He also took the time to sit with me, connect my phone, and set up the MINI app, something most people rush through or skip entirely. Those small details made a huge difference and took all the stress out of buying a car. It’s rare to meet someone who is both incredibly knowledgeable and genuinely kind, but Brian is exactly that. If you’re thinking about getting a MINI, do yourself a favor and ask for him. He made the entire experience unforgettable.

I had been a loyal customer for Otto Mini since 2020 or 2021. I regularly got my car done there every time it needed to be done. Always satisfied with their services, I think the price aligned with the quality of their service. One thing that I know, it’s hard to get connected with anybody in there. A lot of times, it’ll go to the machine. Then somewhen in February 2026, my car battery died bc of the old age plus and the cold weather . Then i called them for an emergency appointment bc I only trust them with my car. ... Read More

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Google - Apr 28, 2026

I had been a loyal customer for Otto Mini since 2020 or 2021. I regularly got my car done there every time it needed to be done. Always satisfied with their services, I think the price aligned with the quality of their service. One thing that I know, it’s hard to get connected with anybody in there. A lot of times, it’ll go to the machine. Then somewhen in February 2026, my car battery died bc of the old age plus and the cold weather . Then i called them for an emergency appointment bc I only trust them with my car. I called several times no one answered, finally i got someone on the phone, then she transferred me to service advisor line. Still, no one answered. In the end, I ended up with answering machine, i left my concern and contact information. No one ever get back to me. It’s just disappointed that I had been going there for years but not even decency to give a callback for an emergency service. Now I am looking for new place to get my Mini Cooper serviced that actually value their customer.

Starting off, I do not typically leave reviews, however this was by far the WORST experience I’ve ever had when purchasing something. I would have left if I wasn’t two hours away from home and already sold my car. I had a verbal agreement to purchase a car at MINI of WC, sold my current car to their local Carmax, returned to the dealership to complete the purchase, however an unknown stop-sale was on the to-be purchased car. I left in a rental until the repairs and purchase could be completed later in the week. Fast forward, I ... Read More

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Google - Mar 30, 2026

Starting off, I do not typically leave reviews, however this was by far the WORST experience I’ve ever had when purchasing something. I would have left if I wasn’t two hours away from home and already sold my car. I had a verbal agreement to purchase a car at MINI of WC, sold my current car to their local Carmax, returned to the dealership to complete the purchase, however an unknown stop-sale was on the to-be purchased car. I left in a rental until the repairs and purchase could be completed later in the week. Fast forward, I return the rental to which the service center did not have any idea of why it was being returned or who rented it and would not directly take the keys to the vehicle. We waited an hour or so before a finance person tried to sell an extended warranty, which I denied and was met with sarcasm and belittling. We were then left for hours(2+) in the waiting room until signing papers which we went through quickly and then he left with no directions or keys. We waited for original salesperson (who was extremely kind and patient with us) and gave us the keys. The following days I received a call from my bank and the finance person didn’t send all the paperwork/agreement of sale to the Lender. After a chaotic purchase and the most unkind/unprofessional staff, I do not recommend.

We took the Mini in for a oil service and engine light diagnosis. Two weeks later, the car was ready! The service agent rarely returned phone calls, and when I tried to call it went to voicemail. The problem was engine oil leak from more than one source. Note that the Mini (2017 Clubman) has no oil dipstick, and to discover the oil level requires you to run the car for 30 minutes. But I digress. The car was returned, along with a tab for $4200, but wait...if you want to use a credit card prepare to pay 3% more. I am not ... Read More

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Google - Feb 4, 2026

We took the Mini in for a oil service and engine light diagnosis. Two weeks later, the car was ready! The service agent rarely returned phone calls, and when I tried to call it went to voicemail. The problem was engine oil leak from more than one source. Note that the Mini (2017 Clubman) has no oil dipstick, and to discover the oil level requires you to run the car for 30 minutes. But I digress. The car was returned, along with a tab for $4200, but wait...if you want to use a credit card prepare to pay 3% more. I am not saying the repairs weren't necessary. I am sure they were, but the communication was abysmal and not what I would expect from a dealer for BMW and Mini. I expect not to darken their door again.

I have been leasing Minis for over 20 years. I just took possession of Mini 6 from this dealership. Availability and quality for mechanical service is excellent. Working with the Finance Department has always been a positive and easy experience. My Motoring Adviser Michael Dixon works with me through the leasing process making sure I am comfortable every step of the way through hand over and more. He is a kind, professional and genuine . I wouldn't go anywhere else.

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This is the second Mini that I have purchased from Mini of West Chester and once again I had an amazing experience. All of the staff at the dealership are professional and excellent to deal with. Special shout out to Michael Dixon who always goes above and byond!

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I found a MINI Clubman on-line that was at West Chester Mini. I sent a request for information on a pre-owned Clubman S and had a quick, professional response from Brian L. I am a manager in the same business and I can attest, there are not many sales people that are as energetic and professional as this young man. I was very impressed by his knowledge of the vehicles, technology and information that he sent me. He was very transparent on pricing and options for buying. I would HIGHLY recommend Brian to anyone looking for a vehicle from West ... Read More

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Google - Dec 19, 2025

I found a MINI Clubman on-line that was at West Chester Mini. I sent a request for information on a pre-owned Clubman S and had a quick, professional response from Brian L. I am a manager in the same business and I can attest, there are not many sales people that are as energetic and professional as this young man. I was very impressed by his knowledge of the vehicles, technology and information that he sent me. He was very transparent on pricing and options for buying. I would HIGHLY recommend Brian to anyone looking for a vehicle from West Chester!

Bought a used Mini for my daughter here. Best used car buying experience I ever had! Michael was friendly and knowledgeable and made entire process fast and easy.

I bought a pre-owned car here. Ask for Brian Leszczynski and you won't be disappointed. He genuinely cares about his customers and knows his automobiles. Its a beautiful dealership, too.

There service is bloody expensive and yes they give you a nice loaner ! Salespeople are nice especially m Dixon

We bought our 21 Mini Cooper Countryman from Oto’s Mini in March of 21. Our salesman Pete Barcus was absolutely wonderful. We give him 5 stars. We have had the mini serviced there every year since we purchased it. This year (2025) was absolutely horrible. We dropped the car off on a Wednesday evening after hours for state inspection, emissions, and an oil change. We finally get a call from our service advisor Heather Detritis around 10:45 Thursday morning and I was in a meeting and could not answer. I start calling back at 11:00am and could not get an answer. Finally get a ... Read More

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Google - Nov 8, 2025

We bought our 21 Mini Cooper Countryman from Oto’s Mini in March of 21. Our salesman Pete Barcus was absolutely wonderful. We give him 5 stars. We have had the mini serviced there every year since we purchased it. This year (2025) was absolutely horrible. We dropped the car off on a Wednesday evening after hours for state inspection, emissions, and an oil change. We finally get a call from our service advisor Heather Detritis around 10:45 Thursday morning and I was in a meeting and could not answer. I start calling back at 11:00am and could not get an answer. Finally get a call back around 12:30. I was told by Heather Dearitis the car was due for a brake fluid flush and refill and they could not proceed without approval. I give them the ok to proceed with the brake fluid service along with the other items that were scheduled. Heather informed me that it may not be completed on Thursday because it took so long for me to approve the work. I tried calling for 2 hours and no one would answer the phone. Fast forward to Friday. We get a text with a video of the state inspection at 9:08 stating everything looked good and the oil change and brake fluid service was complete. I waited for the call to pick up the car. I get another text at 12:15 that there are recommended services that should be done. A fuel system cleaning, coolant flush and refill, and it should have the battery changed. Another $1,200 worth of work. The car has 23,000 miles on it so I decline the services and ask them to call me. I get a call at 12:30 with attitude from Heather “I see you declined the recommended services” I replied we will evaluate the recommendations and bring the car back if we feel they are needed. Heather said “I will get the paperwork from the service tech and call you when you can pick up the car” this was at 12:30 on Friday. I asked what time they closed because we have a long drive to get to Otto’s and Heather said 5:30pm. I said I look forward to your call. I’m driving home from work at 3:30 and decide to call my wife to see if she got a call. No surprised, she heard nothing. I start calling repeatedly to every number I can find. Not one person answered and I had to leave messages. 3 of the numbers went to Heather DeRitis’s voicemail. We decide to drive to the dealership to pick up the car and hope it was ready. We walk in the door and a nice young man approached us and asked how we were doing and how he could help. At this point, this was the most pleasant part of this experience. He can’t find our paperwork and says hold on I’ll be back. We wait while he walks back to the left corner of the service bay to an office and he returns with the paperwork. He leads us to checkout and we follow. The lady at checkout was super sweet and such a pleasant person. You would think that Heather would have brought our paperwork to us after the job taking an extra day due to them not answering the phone or returning calls in a timely manner. They bring the car to the service bay and park it. We finish up and walk out to the bay an no one to let us know where the key is or if they left it in the car. My wife drives the car out and calls me over. She has a dash cam in the car and not only was it unplugged, but it was pulled off the windshield and put on the seat with the wire pulled out of the headliner. It’s not cause it was in the sight path as it sits behind the rear view mirror. I can’t help thinking they didn’t want us to see any shady behavior. We were not informed of a no dash cam policy so there was no reason to remove it. If you are going to remove it, put it back. They unplugged it and it will stay on for a while running on battery back up. So they took it down. This was removed on the first day as the last saved video was Thursday morning after the hood went up. Seems like they have something to hide. Needless to say, we won’t be back to Mini of West Chester. Mostly due to the lack of communication and the difficulty trying to get in touch with anyone in service, especially Heather DeRitis. I hope you get the issues resolved.

Michael Dixon was the absolute best sales associate I’ve ever worked with! Knowledgeable, informative, helpful, and just a pleasure to be with. Excellent experience, we will be back!!

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I bought my car at Otto’s two years ago and always go for my car service. Amy Hinkle is my service advisor and because of her attentive care and customer focus, I keep coming back. The techs take care of my car, Amy takes care of me. Ty!!

2 weeks after passing state inspection and emission and spending THOUSANDs to get our MINI repaired, our MINI broke. Service center not willing to rectify.

Nice clean modern showroom

Best experience buying a car ever! Michael Dixon is a kind, informative and patient expert. I would highly recommend him and this dealership. I thoroughly enjoyed this experience. I must have test drove at least 10 cars over the last six months. Michael is the one who understood what I needed and how to keep me interested and at ease. Michael Dixon should get an Olympic gold medal for being able to sell me a car!

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By far, THE very best dealership in the tri-state area. Michael Dixon and Peter Barcus are amazing sales associates. Every step of the process was easy and transparent, while offering the most competitive deals around. Fantastic products, amazing staff and just an overall cool experience. I love this place!

The dealership and everyone working there were extremely friendly and accommodating. They went the extra mile and offered us lunch while we were waiting for our paperwork to be generated and completed. They exceeded expectations.

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I can’t say enough about Sunny in finance at Kia of West Chester. He did not waste my time with warranties I did not need but directed me to the one that would benefit me the most. He worked with me so I could stay within my budget but still get a good product. Super nice as well!

I had the best Service advisor last week when I took my Mini Cooper in for oil change etc . Heather DeRitis offered exceptional service I was very impressed with her knowledge and level of professionalism .

We had a great experience buying a new car from Pete Barcus. Pete is extremely courteous and extremely knowledgable. We highly recommend him.

Just leased my second Mini Cooper S and I can't say enough good things about Peter Barcus. When I settled on what I wanted and sent out a few inquiries, no one at any dealer matched Peter in professionalism, responsiveness, knowledge and cut-to-the-chase approach. He got right to a terrific offer, answered a lot of questions and made the entire process a seamless pleasure. I am not usually a fan of the car acquisition experience, but this was materially different, and I would recommend going right to Peter if you are in the market for a Mini, which, by ... Read More

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DealerRater - Apr 7, 2025

Just leased my second Mini Cooper S and I can't say enough good things about Peter Barcus. When I settled on what I wanted and sent out a few inquiries, no one at any dealer matched Peter in professionalism, responsiveness, knowledge and cut-to-the-chase approach. He got right to a terrific offer, answered a lot of questions and made the entire process a seamless pleasure. I am not usually a fan of the car acquisition experience, but this was materially different, and I would recommend going right to Peter if you are in the market for a Mini, which, by the way, is a great little car.

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We had a great experience purchasing my new vehicle from Mini Cooper of Westchester. The entire process was smooth, transparent, and hassle-free. The salesperson, Geoffrey C., was knowledgeable, patient, and genuinely interested in finding the right car for us. He took the time to answer all our questions and offered a fair deal without pressure. From test drive to final paperwork, the customer service was exceptional. I drove off feeling confident and satisfied with my purchase. I highly recommend Mini Cooper of Westchester for anyone looking for a stress-free car-buying experience!

10/10 Experience at Mini of West Chester. Pete Barcus was our sales rep and was not only very friendly, understanding and supportive throughout the car buying process BUT was super efficient and clearly valued the amount of time I spent on the dealership lot to ensure that we didn’t have to wait around long to do finance documents, take delivery of our new car, etc. I would definitely recommend checking out Mini of West Chester & Pete Barcus for your next new/used car purchase. Thank you, Pete & Management!

10/10 Experience at Mini of West Chester. Pete Barcus was our sales rep and was not only very friendly, understanding and supportive throughout the car buying process BUT was super efficient and clearly valued the amount of time I spent on the dealership lot to ensure that we didn’t have to wait around long to do finance documents, take delivery of our new car, etc. I would definitely recommend checking out Mini of West Chester & Pete Barcus for your next new/used car purchase. Thank you, Pete & Management!

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Let me begin with horrible. My car was here for weeks and to my dismay upon getting my car back it was worse then when I brought it in Let me count the ways. One and most apparent problems my car engine kept coming up overheating which funny because this was never an issue in the past nor when I brought my car in. I made it there with no issues AND that was never on my dash before, all the way on a 45 min ride to their dealership. noooo stalling nothing. but after picking up my car from this ... Read More

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Google - Mar 12, 2025

Let me begin with horrible. My car was here for weeks and to my dismay upon getting my car back it was worse then when I brought it in Let me count the ways. One and most apparent problems my car engine kept coming up overheating which funny because this was never an issue in the past nor when I brought my car in. I made it there with no issues AND that was never on my dash before, all the way on a 45 min ride to their dealership. noooo stalling nothing. but after picking up my car from this dealership couldn't go up the tiniest hill without stalling or the car overheating and I had to put on my hazard lights all the way home with cars beeping and going around me as I was crying my face off the whole way home. Not to mention the numerous counts of times I had to pull over on the side of the road. Now my heater isn't working at all. early in the morning its 30 degrees my son and I are freezing and NOW THE HEATER IS NOT WORKING . ok sorry people but I had my car for 1and half years and NEVER NEVER NEVER DID MY HEAT NOT WORK. NEVER EVER WAS AN ISSUE. let me not stop there. ..my right signal is now messed up and completely flashing faster along with them not properly screwing in components and being lose under the hood. To say that this place is horrid. is an understatement .. They kept my car for well over about a full month and when their car was returned ...the car was cleaned ...gas was in it ..we checked all the fluids etc cleaned on the outside and the inside and of course took photos and videos of the car before returning. Took photos and videos of all fluids filled and checked . Mine the car was clean on the outside yes. but inside was still dirty and I never made it home until 3pm driving well under 5mph with flashers on the whole way home crying, disgusting and now we have no heat. DID I MENTION NO HEAT. Not to mention the stress and humiliation I had to bare along with my son on the ride home was so upsetting that I had an asthma attack. I am horrified that they even gave me the car in that condition considering thats not how they got it. It drove all the way up there not a hitch not a stop never had to pull over nothing. and again did I mention I HAVE NO HEAT. i will be contacting someone about these issues for sure to get this resolved.

Phenomenal dealership! Geoffrey and Chad We’re excellent to work with. Both gentlemen were able to find a Mini that I want and at the price point I need it to be at. Mini of West Chester made the experience, fun and enjoyable, which is hard to find these days at a car dealership.

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It was such a smooth easy process. No pressure just professional and nice. Pete has amazing product knowledge and really seems to care about customers!! Thank you and shout out to the managers at Mini/BMW of West Chester especially Chad for follow up!!

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Great experience dealing with Michael! Very knowledgeable about the Mini that I was looking to purchase. It was my first time going to this dealership and loved it! I bought a Mini at a different dealership and swore I'd never go back to that one. I've always heard good things about Mini of West Chester and they lived up to their reputation! Michael was great! LOVE my new car!!

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1. communication is terrible, no updates on a multi-day service. 2. charged for an emissions test that was not performed. 3. charged for an oil service even when under the 3-year program.

1. communication is terrible, no updates on a multi-day service. 2. charged for an emissions test that was not performed. 3. charged for an oil service even when under the 3-year program.

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A month ago I purchased a 2025 Countryman. I have also purchased a used Cooper from this dealership. I have called the parts (for floor mats for the Countryman) and service (for a recall notice for the Cooper) departments many times over the past 3 weeks and no one ever answers the phone. I always have to leave a message for a call back, but have yet to receive one. I finally did get through to the receptionist and she claims they are very busy. Not a satisfactory response. Unfortunately I live in Lancaster County and there are no Mini dealers in ... Read More

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Google - Dec 30, 2024

A month ago I purchased a 2025 Countryman. I have also purchased a used Cooper from this dealership. I have called the parts (for floor mats for the Countryman) and service (for a recall notice for the Cooper) departments many times over the past 3 weeks and no one ever answers the phone. I always have to leave a message for a call back, but have yet to receive one. I finally did get through to the receptionist and she claims they are very busy. Not a satisfactory response. Unfortunately I live in Lancaster County and there are no Mini dealers in my area. Or even in the Harrisburg area which would be a little closer. I have to drive an hour and 15 minutes to get the Mini's serviced. I would not hesitate to switch to another dealer if there was one closer to my home. I guess the lack of competition for this dealership allows them to become complacent.

This was my second time leasing a vehicle at this dealership, and I will never go anywhere else! Michael Dixon has gone above and beyond to make sure I got the vehicle that best fits my needs, and I couldn’t be happier with the outcome. As long as Michael is selling vehicles, he will have a forever customer with me! Everyone at the dealership is so kind and helpful; I couldn’t recommend this dealership enough!

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Michael Dixon was excellent. True professional. Clear communicator. Found a better car option than we initially inquired about. Test drive and buying experience at the dealership was easy. Would definitely recommend Michael and WC Mini.

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Your service department is outstanding! The battery died on my wife's key fob and you replaced it immediately when she pulled in to your service bay. You had the opportunity to charge her a lot if money for a battery but instead you were respectable and charged her a modest fee. Thank you to the service team. You also topped off her oil when she was a quart low. I think she was there for a total of 15 minutes. You truly understand what customer support is about. Well done! Thank you once again for being honest. Sincerely John and ... Read More

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Google - Dec 13, 2024

Your service department is outstanding! The battery died on my wife's key fob and you replaced it immediately when she pulled in to your service bay. You had the opportunity to charge her a lot if money for a battery but instead you were respectable and charged her a modest fee. Thank you to the service team. You also topped off her oil when she was a quart low. I think she was there for a total of 15 minutes. You truly understand what customer support is about. Well done! Thank you once again for being honest. Sincerely John and Danielle

Michael Dixon was outstanding. He pointed out the various options and guided us through the selection process. One of the best car buying experiences I have had.

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Michael Dixon was great to work with, I would definitely recommend this dealership to friends

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In May 2020, I purchased a 2019 Countryman S, loaner Mini that had about 9k miles on it. On 11/11/24, my car was serviced as I suspected the battery was about to go; I was correct. However, Caroline, service advisor, explained that some hydraulic that supports my engine needed replacing at the tune of $2100. After regaining consciousness, I expressed my confusion as this car has a little over 41k miles. Caroline loosely said, “oh this happens with the Minis”. Whoa! She went on to say when the other hydraulic goes, it’s not as costly. So, this is a manufacturing thing??? In other ... Read More

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Google - Nov 15, 2024

In May 2020, I purchased a 2019 Countryman S, loaner Mini that had about 9k miles on it. On 11/11/24, my car was serviced as I suspected the battery was about to go; I was correct. However, Caroline, service advisor, explained that some hydraulic that supports my engine needed replacing at the tune of $2100. After regaining consciousness, I expressed my confusion as this car has a little over 41k miles. Caroline loosely said, “oh this happens with the Minis”. Whoa! She went on to say when the other hydraulic goes, it’s not as costly. So, this is a manufacturing thing??? In other words, Minis are a piece of junk. I will never ever purchase another Mini. I surely will not purchase from Otto again. Buyer be aware. I spent over $2600 for repairs. I have not received their usual survey as they do not want to hear what I have to say. So, I’m hoping posting this will save someone from experiencing the Mini and its malfunctions.

Our sales person at Mini of West Chester PA, Michael Dixon was professional, courteous and a pleasure to do business with. Cheers!

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If I could give ZERO stars I would. When purchasing a vehicle with Mini of Westchester and Pete Barcus, Do not expect a nice experience. Expect to be ignored and treated like he is too good for your business. Expect to drive off the lot upset because it was not JUST Pete who made this experience the worst, but the management team as well. Do not expect them to address your concerns on a vehicle you may be purchasing. Expect them to want you to lay down for them and expect a terrible experience if you don't. Thank you ... Read More

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Google - Oct 11, 2024

If I could give ZERO stars I would. When purchasing a vehicle with Mini of Westchester and Pete Barcus, Do not expect a nice experience. Expect to be ignored and treated like he is too good for your business. Expect to drive off the lot upset because it was not JUST Pete who made this experience the worst, but the management team as well. Do not expect them to address your concerns on a vehicle you may be purchasing. Expect them to want you to lay down for them and expect a terrible experience if you don't. Thank you Mini for reminding me that some dealerships are still stuck in the old "let's whack them" mindset. You have truly restored my belief in that.

I’m going to take a minute to walk you through this scenario. Girl looks for a specific car for months on end knowing she will find it as long as she doesn’t give up. Girl recruits friends to go on the search to help her. We find the car of her dreams at Mini of Westchester. How exciting is that? It was the best feeling in the world until girl goes to dealership to look at and hopefully purchase the vehicle. Girl lives 2.5 hours away and calls to express interest and give a deposit to hold the vehicle ... Read More

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DealerRater - Oct 11, 2024

I’m going to take a minute to walk you through this scenario. Girl looks for a specific car for months on end knowing she will find it as long as she doesn’t give up. Girl recruits friends to go on the search to help her. We find the car of her dreams at Mini of Westchester. How exciting is that? It was the best feeling in the world until girl goes to dealership to look at and hopefully purchase the vehicle. Girl lives 2.5 hours away and calls to express interest and give a deposit to hold the vehicle in good faith that she will show to get the vehicle. Now enters Pete Barcus, The sales person too good for this sale. Pete tells girl, we cannot hold the vehicle. Girl asks why and Peter says “because.” Girls calls back to speak to GM and lo and behold, a hold was placed on said vehicle. Girl is excited again, car of her dreams here she comes! The day of, girl gets to dealership. She’s nervous because she’s never bought a car on her own so she asks if I can stay on the phone with her while she’s there. Absolutely! However, what I heard is nothing but a 1990s dealership horror story. Pete couldn’t be bothered to even talk to her on the test drive as he was scrolling on his phone. Girl asks a question about a glitch in the volume knob to which Pete says “oh, just use the volume control on the steering wheel.” I priced it out with my mechanic while on the phone with her, no big deal we can fix it in our own if they won’t even bother to look into it. That’s how bad girl wants this car she is willing to look past the minor issue the sales person wouldn’t even address. After the test drive girl sits to go over numbers but again Pete was just too good to give her a written proposal, so good in fact he felt a verbal proposal with no breakdown on the cost was just as good. Girl makes her offer and Pete said “really, after all that begging and pleading you did for me to hold the car?” Completely dismisses her offer, again, with no breakdown on the cost. Had girl been able to see what all went into the vehicle, she may have felt better about the asking price. Finally Pete and Girl come to a mutual offer and he offers to run credit. Girl and I set up her own financing because they didn’t work with the credit unions she was interested in. Once Pete realizes she has her own financing, he once again becomes TOO GOOD to continue with the deal. Once finance started to get the deal ready to be signed, Pete handed her the keys, told her where to find the car and left her sitting alone in the lobby. The business manager couldn’t care less to speak to her. The business manager couldn’t care less to the point he doesn’t even take the girl into an office, he did all her paperwork out in the lobby, all of her personal information being shared with every one around her. The only time he expressed interest was when he made the assumption that due to her age she must have totaled her vehicle and that’s why she’s going from a ‘22 to a ‘19. Girl wanted an extended service contract as she knew she was buying a used vehicle with higher mileage but when he offered it to her, the business manager used the broken volume knob in his pitch to sell it. Girl does not take his service contract from him as she would prefer to get it from a more local dealership that can at least pretend they care about her business. Once deal is done, girl gives her deposit and did not see the business manager again and without even a single goodbye from Pete. Not asking to be treated like royalty, just a valued customer as anyone would want to be treated. A handshake and a thank you would have sufficed. Girl leaves crying because of the whole experience. Then the dealership waited a week before they sent her documents to the bank for funding. Girls dream car buying experience was ruined as soon as she got on the lot. It is despicable how I heard her being spoken to by the people she placed her trust in for this experience.

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Fantastic communication. Great deal. Quick and pain free. Would definitely recommend to everyone! Genuinely Great people!

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Called at 1:30 on Saturday of Labor Day weekend and.asked Michael Dixon if I would be able to drive out before closing time. He made it happen expeditiously and with terrific Customer Service. Thank You!!!

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we bought a mini cooper for our son last year for his birthday. We parked the car in our garage. He recently got a job and been driving his car in rain or shine. couple weeks ago after parking his car outside during the rain, the trunk of the car was full of water. The passenger back and front side had over 4 inch of water as well. The next morning when he wanted to go to work his car didn't start. We ended up towing his car to mechanic and after spending so much money they told us that ... Read More

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Yelp - Aug 28, 2024

we bought a mini cooper for our son last year for his birthday. We parked the car in our garage. He recently got a job and been driving his car in rain or shine. couple weeks ago after parking his car outside during the rain, the trunk of the car was full of water. The passenger back and front side had over 4 inch of water as well. The next morning when he wanted to go to work his car didn't start. We ended up towing his car to mechanic and after spending so much money they told us that the sealed of the sunroof is faulty and rubbers around the doors seems to be clued and the water had damaged the conduction box and fuses. They said after changing these part we have to see if that solve the problem. We contacted the Mini of West chester and after calling back and fort with the manager and asking for their help to fix the problem ( since the car that they sold us had existing problem and they did not tell us about it), they refused to help and their answer was "go file a claim with your insurance". We even asked to give us the part and we pay the labor ourself and still they denied helping. Even the price that they quote us for part was twice as other places. At this time we don't even know after spending all these money if the car can be fixed because of the flood.

From the minute I walked I walked in to the dealership Michael was there to greet me. He’s very knowledgeable and very professional. He explained everything and I left there very happy with my purchase!! Whether you’re buying new or used certainly look up Michael Dixon. He WILL be able to help you. Thanks so much Michael. It was a great experience!

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Customer service is absolutely horrible I brought in my Mimi Cooper on a Friday I was told it would be done on the following Monday. So I then call looking to speak to my service advisor Caroline, I made my first call at 11am no answer, I then called around every hour looking to speak to her still having no answers from her.At this point I’m thinking she must be amish because she’s never picking up the phone.Finally after numerous hours of calling she’s called me back at 3:38pm (I called 14 times) Telling me my ... Read More

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Google - Jul 8, 2024

Customer service is absolutely horrible I brought in my Mimi Cooper on a Friday I was told it would be done on the following Monday. So I then call looking to speak to my service advisor Caroline, I made my first call at 11am no answer, I then called around every hour looking to speak to her still having no answers from her.At this point I’m thinking she must be amish because she’s never picking up the phone.Finally after numerous hours of calling she’s called me back at 3:38pm (I called 14 times) Telling me my car won’t be done today in fact it most likely don’t even be done Tuesday because nobody has even though to start working on it.I understand I’m not the only person looking to get work done on there car But I was told it would be done on Monday afternoon.But what really pisses me off is that Caroline is never available to answer the phone I looking to pay well over 3k on my car. ( nothing major, my car drivers perfectly fine it just has some issues But I can’t even speak to a service advisor without getting sent to voicemail Save your time and drive to Maryland Mimi Sorry for the grammar and spelling, I'm mad 😕

Purchased our second mini from Mini of West Chester (first from Ottos) and had another great buying experience. Michael D. was very helpful and knowledgeable and most important to me, absolutely no high-pressure sales tactics. Nick in Finance was also great to work with.

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I’ve owned 2 MINI’s and will never own another. Mini of West Chester has had a history of saying I needed service and/or parts that were not due or needed. On 5/17 I called them out on this as they falsified a PA State Inspection trying to get me to pay $1800’out of pocket for an engine mount. Car is a CPO with a little over 64k miles on it. They tried telling me an engine mount is a wear part. It’s a hydraulic part and not a wear part. See Facebook and Google Reviews for more details. ... Read More

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DealerRater - Jun 30, 2024

I’ve owned 2 MINI’s and will never own another. Mini of West Chester has had a history of saying I needed service and/or parts that were not due or needed. On 5/17 I called them out on this as they falsified a PA State Inspection trying to get me to pay $1800’out of pocket for an engine mount. Car is a CPO with a little over 64k miles on it. They tried telling me an engine mount is a wear part. It’s a hydraulic part and not a wear part. See Facebook and Google Reviews for more details. When I asked very specific questions and my allegations of fraud were made, the dealership refused to answer and/or talk to me. My main allegations are against Christopher Clayton and Caroline Combs but Chad Carey is the General Manager of the dealership and is very aware of my allegations and is therefore compliant in the FRAUDULENT actions by his dealership. Not to mention that my car drove perfectly fine when I drove it into the dealership that day. CONSUMER BEWARE! Better Business Bureau, Federal Trade Commission, Commonwealth of PA as well as The Pennsylvania State Police have all been notified of my “experience” with this shady dealership. MINI USA is also compliant in the actions of the dealership.

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I have a 2020 Certified Pre Owned MINI Countryman All4 S with a little over 64k miles on it. On Friday, May 17, 2024 I had an appointment at MINI of West Chester (PA) for just an oil change and PA State Inspection. My car was running perfectly fine when I took it in for the appointment. When I checked in, I was told that my engine microfilter and cabin microfilter were “way past due and need replaced today“ by the service advisor Caroline Combs. I told her that her dealership had replaced both at my last service appointment in December (2023)/less than 9... Read More

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Google - Jun 11, 2024

I have a 2020 Certified Pre Owned MINI Countryman All4 S with a little over 64k miles on it. On Friday, May 17, 2024 I had an appointment at MINI of West Chester (PA) for just an oil change and PA State Inspection. My car was running perfectly fine when I took it in for the appointment. When I checked in, I was told that my engine microfilter and cabin microfilter were “way past due and need replaced today“ by the service advisor Caroline Combs. I told her that her dealership had replaced both at my last service appointment in December (2023)/less than 9k miles ago. I have other documented instances of them saying that I needed services and/or parts that I did not need and/or was not due. She asked me “do you have any other concerns today?” and I replied “no, everything’s good, just inspect it and change the oil”. Less than 10 minutes later, I received text and video alerts/updates saying that my vehicle FAILED PA State Inspection due to STEERING and SUSPENSION. It was communicated to me that the top passenger engine mount was leaking hydraulic fluid , they quoted me almost $1800 for the repair. When the service advisor finally came over to me I disputed the findings saying that my car ran fine and that my car was under MINI CPO Warranty. She told me that an engine mount is a “wear part” . I immediately disputed this and she told me several times that it is most definitely a “wear part”. She then told me that she made a phone call to MINI USA and that they would help pay for the repair and that it would cost me “around $400”. This alleged phone call has since been refuted by Ashley at MINI USA. I still disputed this as this should absolutely be covered under my CPO warranty. I asked to speak to the Service Manager Christopher Clayton, I asked him to explain to me how an engine mount is a “wear part” and he would not answer but told me that they “absolutely are a wear part and now is about the time they start to go bad”. I disagree with this and he also told me that “ If this happened during your original 50,000 mile factory new car warranty, it would be covered”. I said “how is this possible, you’re saying an engine mount is a wear part?”. He clearly did not want to talk to me and/or answer my questions as he knew I clearly was accusing MWC of fraud. See attached photos….the initial alert says I was leaking hydraulic fluid, but yet another says that I had no fluid leaks. It clearly says that I failed STEERING and SUSPENSION Inspection. Obviously the engine mount wasn’t repaired that day and still hasn’t been repaired. When I checked out and left the dealership I noticed the INSPECTION Vehicle Report. It clearly says that my vehicle PASSED the STEERING and SUSPENSION Inspection but they failed my vehicle because of “OTHER”. So who did they provide false information to, myself, the Commonwealth of PA or both? I am very adamantly alleging CRIMINAL CONSUMER FRAUD as well as INSPECTION FRAUD. As I said before, my vehicle ran fine when I drove it into the dealership, but as soon as I drove it out of the dealership, it was now shaking and vibrating. I’m also alleging that the engine mount was broken and/or damaged AT the dealership, whether intentionally or unintentionally. I contacted MINI USA with my complaints and allegations and I was told that “MINI of West Chester is an independently owned business and is in no way affiliated with or obligated to MINI USA”. That is clearly a FALSE statement from MINI USA. I was also told that because I HONESTLY filled out a survey from the dealership as well as submitted a Facebook review,, the dealership is now refusing to service my vehicle. I have absolutely zero confidence or trust in MINI of West Chester PA. With that being said, I am also following up with the Better Business Bureau, The Commonwealth of PA Attorney General’s Office of Consumer Fraud, The PA State Police as well as The Federal Trade Commission in regards to both MINI of West Chester and MINI USA. And FYI, hydraulic component ie. engine mount is NOT a “wear part”. CONSUMER BEWARE!

I had a wonderful experience purchasing my Mini. Michael was very knowledgable, friendly, and made the purchasing process super easy.

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Helpful Fast Reliable Have good characters Extremely good cars and vehicles on display They care about the cars they are selling.

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It was the easiest, intuitive experience I've had with any dealership purchase ever. From the basic invoicing where you can follow the math to final processing with delivery. Delivery within an hour? Who'd thunk!

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Pete was wonderful to work with! He answered my questions beforehand and the whole process was fantastic. I have purchased many cars over the years, and this experience was the best, by far! Pete handled everything efficiently and cared about our time. He answered all of my questions about the car and continued to do so after we drove off the lot. I highly recommend Pete and Mini of West Chester!

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Had a great experience purchasing a car from this dealership (online purchase). The sales team was very helpful right from the beginning. They provided photos and videos of the car and also handled special requests to personalize the car prior to delivery. They were also great in dealing with my insurance company in order to get the car registered in my state. Shout out to Pete B.! Thanks again for all your help with this purchase!

MINI of West Chester formlerly Otto's Mini has a fabulous and knowledgeable staff member in Michael Dixon. Three years ago our MINI was in a serious accident that sent the driver to the hosiptal and totalled the Mini. I contacted Michael one time and he took care of EVERYTHING. He checked in with my mom on her year long healing process, to ordering the new car. We did not have any stress or worries when it came to the process. Michael is one of the BEST!!!

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Disappointing Experience with Car Inspection and Repair Service I am writing to share my recent experience with your dealership's car inspection and repair service, as I believe it's important to provide detailed feedback for improvement. Last year, around June, I brought my Mini Countryman in for inspection and was quoted a significant amount for repairs, which unfortunately I was unable to afford at the time. Fast forward to March 19, 2024, I reached out to schedule the most critical repairs for my vehicle. Upon calling the dealership, I was directed to Preston's voicemail. After several attempts, I finally reached ... Read More

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DealerRater - Mar 24, 2024

Disappointing Experience with Car Inspection and Repair Service I am writing to share my recent experience with your dealership's car inspection and repair service, as I believe it's important to provide detailed feedback for improvement. Last year, around June, I brought my Mini Countryman in for inspection and was quoted a significant amount for repairs, which unfortunately I was unable to afford at the time. Fast forward to March 19, 2024, I reached out to schedule the most critical repairs for my vehicle. Upon calling the dealership, I was directed to Preston's voicemail. After several attempts, I finally reached him, only to be informed that he was busy with another customer and would call me back. Despite waiting patiently for over a day and a half, I did not receive any follow-up. Upon my insistence, Preston eventually contacted me and we discussed the repairs, although I found his communication unclear and confusing. I requested that my boyfriend speak with him for further clarification, and provided Preston with his contact information for a scheduled call the following day after 2 o'clock. Unfortunately, Preston failed to reach out as promised, leading to further frustration on my end. Today, I made the decision not to proceed with repairing my car at your shop due to this disappointing experience. I understand that providing a detailed account may seem lengthy, but I believe it's essential to convey the full extent of my experience for future improvements. Thank you for your attention to this matter, and I hope that my feedback contributes to enhancing customer satisfaction in the future. Sincerely, Disappointed customer

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Michael worked with us to get us the car we wanted in the price we could afford. He was laid back and personable, and we really enjoyed working with him. He worked up quite a number of estimates for us on various vehicles so we would know exactly what we were getting into. I will recommend him to everyone.

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Was a great experience, Mike was Amazing so much we bought 2 cars, would recommend to friends and Family.

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I am very upset and disappointed with my experience this time around with mini, I leased a mini 3 years ago and had an amazing salesman who really helped me, made me feel heard and was just all around a great guy. The sales man I had this time Brian was not that, he seemed very unfamiliar with the whole process of selling a car. I was giving very shocking amounts of monthly payment at first when I was very adamant on what I wanted my payments to be as they were not unreasonable. Another very sleazy salesman came over to ... Read More

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Google - Mar 16, 2024

I am very upset and disappointed with my experience this time around with mini, I leased a mini 3 years ago and had an amazing salesman who really helped me, made me feel heard and was just all around a great guy. The sales man I had this time Brian was not that, he seemed very unfamiliar with the whole process of selling a car. I was giving very shocking amounts of monthly payment at first when I was very adamant on what I wanted my payments to be as they were not unreasonable. Another very sleazy salesman came over to help which he did and got me down to what I wanted but I felt super taken advantage of from both men after finding out my payments are actually almost $100 more then I was told. I asked at final signing what my end payments would be and was NEVER informed of this information. I will NEVER lease nor buy a mini cooper again. This place should be ashamed for taking advantage of a 24 year old girl who they have worked with before. If I could break this lease I would.

Mini if West Chester was a great place to purchase a car. Everyone I met during this experience was friendly, professional and accommodating.

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Thank you to Michael Dixon for his professionalism on an inquiry regarding a Mini Cooper at West Chester. He was very helpful and answered all my questions. We have purchased a Mini Cooper from Michael in the past and hopefully a new Mini in the near future. This dealership is highly recommended!

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Michael was fine as a salesperson, very helpful and efficient on this out-of-state purchase. He seemed a bit rushed when it came time for reviewing the vehicles functions and features though. I was impressed with the dealer's ability to process my state's taxes and licensing transfer... although there was a significant upcharge for the service. The primary hit on the ratings is due to the condition of the car on pickup. Apparently three-days' notice was not enough for the dealer to give the car a proper detailing. The detailer had more wax on the black plastic trim work ... Read More

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DealerRater - Mar 1, 2024

Michael was fine as a salesperson, very helpful and efficient on this out-of-state purchase. He seemed a bit rushed when it came time for reviewing the vehicles functions and features though. I was impressed with the dealer's ability to process my state's taxes and licensing transfer... although there was a significant upcharge for the service. The primary hit on the ratings is due to the condition of the car on pickup. Apparently three-days' notice was not enough for the dealer to give the car a proper detailing. The detailer had more wax on the black plastic trim work than on the paint. Further the detailer did not bother to remove any of the hard water marks from either the paint or the windows...appears the new car was sitting outside for some time.

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Michael is great! Helpful, knowledgeable, professional and friendly. He guided us to just the right car, our first Mini! The whole deal came together marvelously. Thanks, Michael! The dealership is clean, comfortable, modern. Enjoyed looking at the cars on the showroom floor as we found what was right for us - just outside! No hard sales pressure. A good experience.

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Pete is an excellent salesman--helpful, friendly, and considerate. He provides the information you need efficiently, but without pressure. How many car salesmen have you ever known who would suggest that if you're not sure, maybe you should take a day or two to think about it? He says he wants the sale, but he also wants you to be happy with the car. I believe him. Highly recommended...

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Purchased the car from out of state. Pete made the sale easy. I was able to pay my down deposit online up to $2k, and reserve the car in advance for pickup. Price was a good deal and fair for market value of the car. Very happy with the overall ease and Pete’s assistance with answering my questions.

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I've bought two cars here, both with Michael Dixon. He is very professional, honest, down to earth and a pleasure to work with.

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Great experience and good service. Great delivery of the vehicle. Hope service department is as good as sales.

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Four Mini Cooper S purchases over many years, fair price and good service each and every time.

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My wife and myself have been doing business with Otto's for years. Everyone is great there. Mike our sales person was amazing very easy to work with and answered any questions I had. When we buy another mini cooper MIke will be our go to guy. Thanks again Mike.

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I had a fantastic experience buying my new Countryman here. Totally seamless from the moment I contacted Michael Dixon to the moment I drove my car home. Michael is friendly, professional and informative - he knows these cars inside and out and is the right person to guide you through the whole process!

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Michael Dixon was a very professional and pleasure to work with. His positive attitude and extensive knowledge about the Mini brand automobiles was impressive. The dealership was so beautiful and clean and I loved how you have a few lounge areas with coffee and water. I spoke with a few other employees and all greeted me with a smile, I had an awesome experience for sure!

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Everyone I interacted with in the buying process was extremely helpful, and friendly. Everything from designing, ordering, and finally picking up my Mini was a seamless process.

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It was a pleasure to interact with Michael starting with the initial contact all the way through the end. Professionalism at its best.

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I came in on a whim to take advantage of a lease deal on an EV Mini. The showroom itself was pristine and airy. Our sales rep, Pete, worked with us to get the lease to a number we were comfortable and went over the various financial implications of various options presented. Him and his team were not pushy about upgrades and was straightforward in his review of potential upgrades and trim packages on top of the base model. Pete and his team hustled to get us in-and-out on the same day, which required completing the typical mountain of paperwork ... Read More

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DealerRater - Jan 7, 2024

I came in on a whim to take advantage of a lease deal on an EV Mini. The showroom itself was pristine and airy. Our sales rep, Pete, worked with us to get the lease to a number we were comfortable and went over the various financial implications of various options presented. Him and his team were not pushy about upgrades and was straightforward in his review of potential upgrades and trim packages on top of the base model. Pete and his team hustled to get us in-and-out on the same day, which required completing the typical mountain of paperwork on top of having to clear out about 5 other vehicles from the showroom interior to get the model on display I desired. The hustle was appreciated, and I was driving home in new vehicle in about 2.5 hours.

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Pleasant enough, got a decent deal on a low mileage cooper s. I would go back to get another one if the need arose.

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Just worked with Peter and John to buy 2 cars. I know, crazy, but love the minis. We purchased a Mini Cooper S and a Countryman. They were so helpful and accommodated every one of our needs. I highly recommend if you want a mini go to Mini of West Chester! You will not regret the decision. Ask for Peter. Happy New Year!

My wife and I are very pleased with our experience at “Mini of West Chester”. This is credited to the professionalism and knowledge of Michael Dixon and his vast expertise. We knew we wanted a Countryman but was unsure of the car’s specifics (e.g., color, accessories, etc.). Michael explained our options and due to his experience with designing these cars at this dealership, was able to provide us with a range of what was available and made it easy for us to decide. Once decided, the rest was as easy as can be. Thank you, Michael, we are ... Read More

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DealerRater - Dec 30, 2023

My wife and I are very pleased with our experience at “Mini of West Chester”. This is credited to the professionalism and knowledge of Michael Dixon and his vast expertise. We knew we wanted a Countryman but was unsure of the car’s specifics (e.g., color, accessories, etc.). Michael explained our options and due to his experience with designing these cars at this dealership, was able to provide us with a range of what was available and made it easy for us to decide. Once decided, the rest was as easy as can be. Thank you, Michael, we are lovin our Mini. Happy New Year!

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I had such a great experience! Michael was very knowledgeable and helpful when it came to picking the perfect car!

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Michael was extremely knowledgeable about the cars on the lot and a pleasure to deal with. He was not pushy at all and gave me time to look around the car and take it for a test drive. He followed up afterwards to ensure that I was happy with everything.

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