Customer Testimonials

I am posting this review with true disappointment. I recently purchased a vehicle at MINI of WC, a 2027 that was ordered. It’s the third MINI I purchased from WC/Otto’s. I always had a positive experience until now. It started with being pressured into purchasing RECOVR anti-theft from the salesperson Pete Barcus, which we did not fall for, in an EV. Doing research this is redundant and the fact that I declined it, yet they came back again, even offering to pay $500 towards it, was very surprising. That’s when I started looking into it. It’s something ... Read More

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DealerRater - Jun 29, 2026

I am posting this review with true disappointment. I recently purchased a vehicle at MINI of WC, a 2027 that was ordered. It’s the third MINI I purchased from WC/Otto’s. I always had a positive experience until now. It started with being pressured into purchasing RECOVR anti-theft from the salesperson Pete Barcus, which we did not fall for, in an EV. Doing research this is redundant and the fact that I declined it, yet they came back again, even offering to pay $500 towards it, was very surprising. That’s when I started looking into it. It’s something they push for to make a bonus or something like it. Pick up time comes, Pete begins emailing that the car is almost here so let’s get all of these things rolling. I do my part. The week the car is on the truck, I begin receiving a play by play via email. He tells us that the car is close and “should” be there by Sat, “if” it is it’ll be ready for a Saturday pickup. He even ended his email with “Home Stretch!” So that weekend was Father’s Day. Thinking that Pete knows more and “should” I trusted he was probably right and we would be good for Sat. So we purposely did not have our in-laws stay from out of town for Father’s Day since buying a car takes a lot of time. Well, Sat rolls around and there’s no car. Just emails from Pete, as soon as it arrives I’ll let you know. Long story short we did not pick up the car until Monday and Father’s Day was a total mess for our aging parents who we would have preferred to spend our time with rather than riding the rollercoaster of emotions with Pete. Monday comes and now my husband and I both have to take a half day from work to drive 1 hour and 15 min out to the dealership. Pete should have waited until the car arrived and scheduled our pick up. But it appears what he wanted was us on the edge of our seats, ready to pick up that car the minute it arrived so that his numbers look AMAZING. He has lots of trophies and talked about getting free vacations from MINI and IMO that’s off the backs of his customers. During pick up, Pete took us back to the bay where the car was, left to get Jayson in Finance, and literally NEVER CAME BACK. We didn’t see him ever again after that. (He does not deserve the commission on this vehicle, Chad) No apology, nothing. It was awkward and uncomfortable and we are spending a lot of money. From then on, which had to be another 90 minutes or more in a hot bay, Pete was never to be seen again. No one took us into an office with a/c to sign the papers. It all happened standing up, in a hot bay while guys worked to get bird poop off of our new vehicle that they somehow didn’t notice. So we deal with Jayson Kirk, who was nice enough, and asked us what happened (although I suspect he already knew all about it and it was just a ruse). Jayson was very apologetic and understood our situation which made things less stressful in the moment. We sign the papers, I write a check for the down payment and when Jayson leaves he says, “I’ll be right back, Darling”. That did it for me. It was the worst car buying experience. But again, no apologies accept from the finance guy. The GM Chad had nothing to offer or say and again Pete literally disappeared because he’s a coward who can’t admit his mistakes. We’re also finding out slowly, that he told us we had features in the car that we don’t have. I’ve placed a formal complaint with MINIUSA since these are just some of the highlights. We purchased three times from this dealership, and have used Pete in the past and this is how return customers are treated. Please keep that in mind when purchasing your MINI.

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I am posting this review with true disappointment. I recently purchased a vehicle at MINI of WC, a 2027 that was ordered. It’s the third MINI I purchased from WC/Otto’s. I always had a positive experience until now. It started with being pressured into purchasing RECOVR anti-theft from the salesperson Pete Barcus, which we did not fall for, in an EV. Doing research this is redundant and the fact that I declined it, yet they came back again, even offering to pay $500 towards it, was very surprising. That’s when I started looking into it. It’s something ... Read More

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DealerRater - Jun 25, 2026

I am posting this review with true disappointment. I recently purchased a vehicle at MINI of WC, a 2027 that was ordered. It’s the third MINI I purchased from WC/Otto’s. I always had a positive experience until now. It started with being pressured into purchasing RECOVR anti-theft from the salesperson Pete Barcus, which we did not fall for, in an EV. Doing research this is redundant and the fact that I declined it, yet they came back again, even offering to pay $500 towards it, was very surprising. That’s when I started looking into it. It’s something they push for to make a bonus or something like it. Pick up time comes, Pete begins emailing that the car is almost here so let’s get all of these things rolling. I do my part. The week the car is on the truck, I begin receiving a play by play via email. He tells us that the car is close and “should” be there by Sat, “if” it is it’ll be ready for a Saturday pickup. He even ended his email with “Home Stretch!” So that weekend was Father’s Day. Thinking that Pete knows more and “should” I trusted he was probably right and we would be good for Sat. So we purposely did not have our in-laws stay from out of town for Father’s Day since buying a car takes a lot of time. Well, Sat rolls around and there’s no car. Just emails from Pete, as soon as it arrives I’ll let you know. Long story short we did not pick up the car until Monday and Father’s Day was a total mess for our aging parents who we would have preferred to spend our time with rather than riding the rollercoaster of emotions with Pete. Monday comes and now my husband and I both have to take a half day from work to drive 1 hour and 15 min out to the dealership. Pete should have waited until the car arrived and scheduled our pick up. But it appears what he wanted was us on the edge of our seats, ready to pick up that car the minute it arrived so that his numbers look AMAZING. He has lots of trophies and talked about getting free vacations from MINI and IMO that’s off the backs of his customers. During pick up, Pete took us back to the bay where the car was, left to get Jayson in Finance, and literally NEVER CAME BACK. We didn’t see him ever again after that. (He does not deserve the commission on this vehicle, Chad) No apology, nothing. It was awkward and uncomfortable and we are spending a lot of money. From then on, which had to be another 90 minutes or more in a hot bay, Pete was never to be seen again. So we deal with Jayson Kirk, who was nice enough, and asked us what happened (although I suspect he already knew all about it and it was just a ruse). Jayson was very apologetic and understood our situation which made things less stressful in the moment. We sign the papers (all while standing in the hot bay), I write a check for the down payment and when Jayson leaves he says, “I’ll be right back, Darling”. That did it for me. It was the worst car buying experience. But again, no apologies accept from the finance guy. The GM Chad had nothing to offer or say and again Pete literally disappeared because he’s a coward who can’t admit his mistakes. He left a younger guy to show us the vehicle features, and we left knowing almost nothing about this car, which is very different than anything I’ve driven. We’re also finding out slowly, that he told us we had features in the car that we don’t have. I’m putting in a formal complaint to MINIUSA since these are just some of the highlights. We purchased three times from this dealership, and have used Pete in the past and this is how return customers are treated. Please keep that in mind when purchasing your MINI..

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I will start with the obligatory "I'd give this place zero stars if I could". I would. The sunroof on our Mini broke and was stuck open. We brought it to Otto's to fix it. To start, they wouldn't give us a loaner car, but they also wouldn't let my husband stay in the waiting room and wait for the car! They have a beautiful waiting room, they told him no, you can't stay here. They paid for an Uber to take him home (and then later back to the dealer)!! I've ... Read More

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DealerRater - Jun 23, 2026

I will start with the obligatory "I'd give this place zero stars if I could". I would. The sunroof on our Mini broke and was stuck open. We brought it to Otto's to fix it. To start, they wouldn't give us a loaner car, but they also wouldn't let my husband stay in the waiting room and wait for the car! They have a beautiful waiting room, they told him no, you can't stay here. They paid for an Uber to take him home (and then later back to the dealer)!! I've never heard of anybody else doing that ever. This should have been our first hint that they were going to try to fleece us. That they'd rather pay for an Uber 30 minutes each way than to let him sit in their waiting room- that has desks, coffee, and merch. But I digress. I'll start with the estimate for the sunroof. We clicked on the text estimate and it said about $1300. Yikes but ok. When we clicked on it again later, the estimate now said about $2600. Someone went in and just DOUBLED the estimate! Without giving us the courtesy of a call or explanation. When challenged on it, they said that whoever put the estimate in estimated too low and they'd "work with us" on the price since we already saw $1300. Sorry not our problem. Eventually we got them down to $1800 but this was $500 higher than the original estimate. We were sorta stuck with them since literally nobody else will fix the sunroof on a Mini Cooper. I think they knew that. Later on when we checked our invoice after paying, we noted that they just charged us a flat rate for labor. "Labor: $1410". They didn't say how many hours, hourly rate, how many techs, etc. They just pulled some price out of thin air. Along with the estimate for the sunroof, they put in about 4 additional "critical" repair items that needed to be addressed immediately. One of which was the engine mount. They basically made it sound like the engine was going to fall out of the car if we didn't pay them like $1500 to fix this immediately. We had them fix the sunroof only and took the car to our local mechanic to inspect for these "cRiTiCaL" tasks. Since they inspected our car like a month ago and it passed. Turns out NONE of these "cRiTiCaL" items were that critical. They were vastly exaggerated by these clowns in order to pick our pockets. In closing, you are probably better off driving your car off of a cliff than you are taking it to Otto's Mini of West Chester for repairs. It'll cost you less. Thank you for your attention to this matter.

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I Highly recommend this dealership and Pete Barcus. This was the first time I bought a new car sight unseen and completely online. It was an easy transaction. No games or back and forth on price. Pete gave me an out the door price that beat the Mt Laurel mini dealership near my house in NJ. He definitely made it worth the trip. Go to West Chester mini and ask for Pete.

Highly recommend! This was the best car buying experience I have ever had. Which is pretty amazing as I ended up buying a model that I didn't think I would, and which cost more than I originally planned to spend. Michael Dixon was great at providing helpful, informative information without ever pressuring me. I felt supported and seen throughout the process and never once felt like I was being "sold." In the end I was excited and happy to drive off the lot with my very special car. Thanks to the entire team for a low pressure, ... Read More

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DealerRater - May 31, 2026

Highly recommend! This was the best car buying experience I have ever had. Which is pretty amazing as I ended up buying a model that I didn't think I would, and which cost more than I originally planned to spend. Michael Dixon was great at providing helpful, informative information without ever pressuring me. I felt supported and seen throughout the process and never once felt like I was being "sold." In the end I was excited and happy to drive off the lot with my very special car. Thanks to the entire team for a low pressure, helpful, and dare I say enjoyable? car buying experience.

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Michael and Pete are both great to work with and obviously very experienced and professional.

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Great experience!

I accompanied my mom to MINI of West Chester to help her shop for a car, and we had the absolute pleasure of working with Brian. From the moment we were connected with him, his insight and knowledge about the MINI lineup stood out. He didn’t just answer questions he explained things in a way that made the whole process feel easy and enjoyable while building that sense of trust with clients. What surprised me most is that I ended up falling in love with the MINI Countryman myself and I had no intention of buying a car. He ... Read More

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Google - Apr 29, 2026

I accompanied my mom to MINI of West Chester to help her shop for a car, and we had the absolute pleasure of working with Brian. From the moment we were connected with him, his insight and knowledge about the MINI lineup stood out. He didn’t just answer questions he explained things in a way that made the whole process feel easy and enjoyable while building that sense of trust with clients. What surprised me most is that I ended up falling in love with the MINI Countryman myself and I had no intention of buying a car. He walked me through every detail, every feature, and somehow made the experience feel personal rather than sales‑driven. Brian went above and beyond in ways that genuinely made the day special. He surprised me by putting a bow on the car, which was such a thoughtful touch and made the moment feel like a celebration. He also took the time to sit with me, connect my phone, and set up the MINI app, something most people rush through or skip entirely. Those small details made a huge difference and took all the stress out of buying a car. It’s rare to meet someone who is both incredibly knowledgeable and genuinely kind, but Brian is exactly that. If you’re thinking about getting a MINI, do yourself a favor and ask for him. He made the entire experience unforgettable.

I had been a loyal customer for Otto Mini since 2020 or 2021. I regularly got my car done there every time it needed to be done. Always satisfied with their services, I think the price aligned with the quality of their service. One thing that I know, it’s hard to get connected with anybody in there. A lot of times, it’ll go to the machine. Then somewhen in February 2026, my car battery died bc of the old age plus and the cold weather . Then i called them for an emergency appointment bc I only trust them with my car. ... Read More

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Google - Apr 28, 2026

I had been a loyal customer for Otto Mini since 2020 or 2021. I regularly got my car done there every time it needed to be done. Always satisfied with their services, I think the price aligned with the quality of their service. One thing that I know, it’s hard to get connected with anybody in there. A lot of times, it’ll go to the machine. Then somewhen in February 2026, my car battery died bc of the old age plus and the cold weather . Then i called them for an emergency appointment bc I only trust them with my car. I called several times no one answered, finally i got someone on the phone, then she transferred me to service advisor line. Still, no one answered. In the end, I ended up with answering machine, i left my concern and contact information. No one ever get back to me. It’s just disappointed that I had been going there for years but not even decency to give a callback for an emergency service. Now I am looking for new place to get my Mini Cooper serviced that actually value their customer.

I have been leasing Minis for over 20 years. I just took possession of Mini 6 from this dealership. Availability and quality for mechanical service is excellent. Working with the Finance Department has always been a positive and easy experience. My Motoring Adviser Michael Dixon works with me through the leasing process making sure I am comfortable every step of the way through hand over and more. He is a kind, professional and genuine . I wouldn't go anywhere else.

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This is the second Mini that I have purchased from Mini of West Chester and once again I had an amazing experience. All of the staff at the dealership are professional and excellent to deal with. Special shout out to Michael Dixon who always goes above and byond!

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I found a MINI Clubman on-line that was at West Chester Mini. I sent a request for information on a pre-owned Clubman S and had a quick, professional response from Brian L. I am a manager in the same business and I can attest, there are not many sales people that are as energetic and professional as this young man. I was very impressed by his knowledge of the vehicles, technology and information that he sent me. He was very transparent on pricing and options for buying. I would HIGHLY recommend Brian to anyone looking for a vehicle from West ... Read More

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Google - Dec 19, 2025

I found a MINI Clubman on-line that was at West Chester Mini. I sent a request for information on a pre-owned Clubman S and had a quick, professional response from Brian L. I am a manager in the same business and I can attest, there are not many sales people that are as energetic and professional as this young man. I was very impressed by his knowledge of the vehicles, technology and information that he sent me. He was very transparent on pricing and options for buying. I would HIGHLY recommend Brian to anyone looking for a vehicle from West Chester!

Bought a used Mini for my daughter here. Best used car buying experience I ever had! Michael was friendly and knowledgeable and made entire process fast and easy.

I bought a pre-owned car here. Ask for Brian Leszczynski and you won't be disappointed. He genuinely cares about his customers and knows his automobiles. Its a beautiful dealership, too.

There service is bloody expensive and yes they give you a nice loaner ! Salespeople are nice especially m Dixon

Michael Dixon was the absolute best sales associate I’ve ever worked with! Knowledgeable, informative, helpful, and just a pleasure to be with. Excellent experience, we will be back!!

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I bought my car at Otto’s two years ago and always go for my car service. Amy Hinkle is my service advisor and because of her attentive care and customer focus, I keep coming back. The techs take care of my car, Amy takes care of me. Ty!!

Nice clean modern showroom

Best experience buying a car ever! Michael Dixon is a kind, informative and patient expert. I would highly recommend him and this dealership. I thoroughly enjoyed this experience. I must have test drove at least 10 cars over the last six months. Michael is the one who understood what I needed and how to keep me interested and at ease. Michael Dixon should get an Olympic gold medal for being able to sell me a car!

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By far, THE very best dealership in the tri-state area. Michael Dixon and Peter Barcus are amazing sales associates. Every step of the process was easy and transparent, while offering the most competitive deals around. Fantastic products, amazing staff and just an overall cool experience. I love this place!

The dealership and everyone working there were extremely friendly and accommodating. They went the extra mile and offered us lunch while we were waiting for our paperwork to be generated and completed. They exceeded expectations.

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I can’t say enough about Sunny in finance at Kia of West Chester. He did not waste my time with warranties I did not need but directed me to the one that would benefit me the most. He worked with me so I could stay within my budget but still get a good product. Super nice as well!

I had the best Service advisor last week when I took my Mini Cooper in for oil change etc . Heather DeRitis offered exceptional service I was very impressed with her knowledge and level of professionalism .

We had a great experience buying a new car from Pete Barcus. Pete is extremely courteous and extremely knowledgable. We highly recommend him.

Just leased my second Mini Cooper S and I can't say enough good things about Peter Barcus. When I settled on what I wanted and sent out a few inquiries, no one at any dealer matched Peter in professionalism, responsiveness, knowledge and cut-to-the-chase approach. He got right to a terrific offer, answered a lot of questions and made the entire process a seamless pleasure. I am not usually a fan of the car acquisition experience, but this was materially different, and I would recommend going right to Peter if you are in the market for a Mini, which, by ... Read More

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DealerRater - Apr 7, 2025

Just leased my second Mini Cooper S and I can't say enough good things about Peter Barcus. When I settled on what I wanted and sent out a few inquiries, no one at any dealer matched Peter in professionalism, responsiveness, knowledge and cut-to-the-chase approach. He got right to a terrific offer, answered a lot of questions and made the entire process a seamless pleasure. I am not usually a fan of the car acquisition experience, but this was materially different, and I would recommend going right to Peter if you are in the market for a Mini, which, by the way, is a great little car.

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We had a great experience purchasing my new vehicle from Mini Cooper of Westchester. The entire process was smooth, transparent, and hassle-free. The salesperson, Geoffrey C., was knowledgeable, patient, and genuinely interested in finding the right car for us. He took the time to answer all our questions and offered a fair deal without pressure. From test drive to final paperwork, the customer service was exceptional. I drove off feeling confident and satisfied with my purchase. I highly recommend Mini Cooper of Westchester for anyone looking for a stress-free car-buying experience!

10/10 Experience at Mini of West Chester. Pete Barcus was our sales rep and was not only very friendly, understanding and supportive throughout the car buying process BUT was super efficient and clearly valued the amount of time I spent on the dealership lot to ensure that we didn’t have to wait around long to do finance documents, take delivery of our new car, etc. I would definitely recommend checking out Mini of West Chester & Pete Barcus for your next new/used car purchase. Thank you, Pete & Management!

10/10 Experience at Mini of West Chester. Pete Barcus was our sales rep and was not only very friendly, understanding and supportive throughout the car buying process BUT was super efficient and clearly valued the amount of time I spent on the dealership lot to ensure that we didn’t have to wait around long to do finance documents, take delivery of our new car, etc. I would definitely recommend checking out Mini of West Chester & Pete Barcus for your next new/used car purchase. Thank you, Pete & Management!

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Phenomenal dealership! Geoffrey and Chad We’re excellent to work with. Both gentlemen were able to find a Mini that I want and at the price point I need it to be at. Mini of West Chester made the experience, fun and enjoyable, which is hard to find these days at a car dealership.

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It was such a smooth easy process. No pressure just professional and nice. Pete has amazing product knowledge and really seems to care about customers!! Thank you and shout out to the managers at Mini/BMW of West Chester especially Chad for follow up!!

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Great experience dealing with Michael! Very knowledgeable about the Mini that I was looking to purchase. It was my first time going to this dealership and loved it! I bought a Mini at a different dealership and swore I'd never go back to that one. I've always heard good things about Mini of West Chester and they lived up to their reputation! Michael was great! LOVE my new car!!

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1. communication is terrible, no updates on a multi-day service. 2. charged for an emissions test that was not performed. 3. charged for an oil service even when under the 3-year program.

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This was my second time leasing a vehicle at this dealership, and I will never go anywhere else! Michael Dixon has gone above and beyond to make sure I got the vehicle that best fits my needs, and I couldn’t be happier with the outcome. As long as Michael is selling vehicles, he will have a forever customer with me! Everyone at the dealership is so kind and helpful; I couldn’t recommend this dealership enough!

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Michael Dixon was excellent. True professional. Clear communicator. Found a better car option than we initially inquired about. Test drive and buying experience at the dealership was easy. Would definitely recommend Michael and WC Mini.

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Your service department is outstanding! The battery died on my wife's key fob and you replaced it immediately when she pulled in to your service bay. You had the opportunity to charge her a lot if money for a battery but instead you were respectable and charged her a modest fee. Thank you to the service team. You also topped off her oil when she was a quart low. I think she was there for a total of 15 minutes. You truly understand what customer support is about. Well done! Thank you once again for being honest. Sincerely John and ... Read More

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Google - Dec 13, 2024

Your service department is outstanding! The battery died on my wife's key fob and you replaced it immediately when she pulled in to your service bay. You had the opportunity to charge her a lot if money for a battery but instead you were respectable and charged her a modest fee. Thank you to the service team. You also topped off her oil when she was a quart low. I think she was there for a total of 15 minutes. You truly understand what customer support is about. Well done! Thank you once again for being honest. Sincerely John and Danielle

Michael Dixon was outstanding. He pointed out the various options and guided us through the selection process. One of the best car buying experiences I have had.

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Michael Dixon was great to work with, I would definitely recommend this dealership to friends

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Our sales person at Mini of West Chester PA, Michael Dixon was professional, courteous and a pleasure to do business with. Cheers!

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I’m going to take a minute to walk you through this scenario. Girl looks for a specific car for months on end knowing she will find it as long as she doesn’t give up. Girl recruits friends to go on the search to help her. We find the car of her dreams at Mini of Westchester. How exciting is that? It was the best feeling in the world until girl goes to dealership to look at and hopefully purchase the vehicle. Girl lives 2.5 hours away and calls to express interest and give a deposit to hold the vehicle ... Read More

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DealerRater - Oct 11, 2024

I’m going to take a minute to walk you through this scenario. Girl looks for a specific car for months on end knowing she will find it as long as she doesn’t give up. Girl recruits friends to go on the search to help her. We find the car of her dreams at Mini of Westchester. How exciting is that? It was the best feeling in the world until girl goes to dealership to look at and hopefully purchase the vehicle. Girl lives 2.5 hours away and calls to express interest and give a deposit to hold the vehicle in good faith that she will show to get the vehicle. Now enters Pete Barcus, The sales person too good for this sale. Pete tells girl, we cannot hold the vehicle. Girl asks why and Peter says “because.” Girls calls back to speak to GM and lo and behold, a hold was placed on said vehicle. Girl is excited again, car of her dreams here she comes! The day of, girl gets to dealership. She’s nervous because she’s never bought a car on her own so she asks if I can stay on the phone with her while she’s there. Absolutely! However, what I heard is nothing but a 1990s dealership horror story. Pete couldn’t be bothered to even talk to her on the test drive as he was scrolling on his phone. Girl asks a question about a glitch in the volume knob to which Pete says “oh, just use the volume control on the steering wheel.” I priced it out with my mechanic while on the phone with her, no big deal we can fix it in our own if they won’t even bother to look into it. That’s how bad girl wants this car she is willing to look past the minor issue the sales person wouldn’t even address. After the test drive girl sits to go over numbers but again Pete was just too good to give her a written proposal, so good in fact he felt a verbal proposal with no breakdown on the cost was just as good. Girl makes her offer and Pete said “really, after all that begging and pleading you did for me to hold the car?” Completely dismisses her offer, again, with no breakdown on the cost. Had girl been able to see what all went into the vehicle, she may have felt better about the asking price. Finally Pete and Girl come to a mutual offer and he offers to run credit. Girl and I set up her own financing because they didn’t work with the credit unions she was interested in. Once Pete realizes she has her own financing, he once again becomes TOO GOOD to continue with the deal. Once finance started to get the deal ready to be signed, Pete handed her the keys, told her where to find the car and left her sitting alone in the lobby. The business manager couldn’t care less to speak to her. The business manager couldn’t care less to the point he doesn’t even take the girl into an office, he did all her paperwork out in the lobby, all of her personal information being shared with every one around her. The only time he expressed interest was when he made the assumption that due to her age she must have totaled her vehicle and that’s why she’s going from a ‘22 to a ‘19. Girl wanted an extended service contract as she knew she was buying a used vehicle with higher mileage but when he offered it to her, the business manager used the broken volume knob in his pitch to sell it. Girl does not take his service contract from him as she would prefer to get it from a more local dealership that can at least pretend they care about her business. Once deal is done, girl gives her deposit and did not see the business manager again and without even a single goodbye from Pete. Not asking to be treated like royalty, just a valued customer as anyone would want to be treated. A handshake and a thank you would have sufficed. Girl leaves crying because of the whole experience. Then the dealership waited a week before they sent her documents to the bank for funding. Girls dream car buying experience was ruined as soon as she got on the lot. It is despicable how I heard her being spoken to by the people she placed her trust in for this experience.

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Fantastic communication. Great deal. Quick and pain free. Would definitely recommend to everyone! Genuinely Great people!

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Called at 1:30 on Saturday of Labor Day weekend and.asked Michael Dixon if I would be able to drive out before closing time. He made it happen expeditiously and with terrific Customer Service. Thank You!!!

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From the minute I walked I walked in to the dealership Michael was there to greet me. He’s very knowledgeable and very professional. He explained everything and I left there very happy with my purchase!! Whether you’re buying new or used certainly look up Michael Dixon. He WILL be able to help you. Thanks so much Michael. It was a great experience!

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Purchased our second mini from Mini of West Chester (first from Ottos) and had another great buying experience. Michael D. was very helpful and knowledgeable and most important to me, absolutely no high-pressure sales tactics. Nick in Finance was also great to work with.

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I’ve owned 2 MINI’s and will never own another. Mini of West Chester has had a history of saying I needed service and/or parts that were not due or needed. On 5/17 I called them out on this as they falsified a PA State Inspection trying to get me to pay $1800’out of pocket for an engine mount. Car is a CPO with a little over 64k miles on it. They tried telling me an engine mount is a wear part. It’s a hydraulic part and not a wear part. See Facebook and Google Reviews for more details. ... Read More

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DealerRater - Jun 30, 2024

I’ve owned 2 MINI’s and will never own another. Mini of West Chester has had a history of saying I needed service and/or parts that were not due or needed. On 5/17 I called them out on this as they falsified a PA State Inspection trying to get me to pay $1800’out of pocket for an engine mount. Car is a CPO with a little over 64k miles on it. They tried telling me an engine mount is a wear part. It’s a hydraulic part and not a wear part. See Facebook and Google Reviews for more details. When I asked very specific questions and my allegations of fraud were made, the dealership refused to answer and/or talk to me. My main allegations are against Christopher Clayton and Caroline Combs but Chad Carey is the General Manager of the dealership and is very aware of my allegations and is therefore compliant in the FRAUDULENT actions by his dealership. Not to mention that my car drove perfectly fine when I drove it into the dealership that day. CONSUMER BEWARE! Better Business Bureau, Federal Trade Commission, Commonwealth of PA as well as The Pennsylvania State Police have all been notified of my “experience” with this shady dealership. MINI USA is also compliant in the actions of the dealership.

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I had a wonderful experience purchasing my Mini. Michael was very knowledgable, friendly, and made the purchasing process super easy.

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Helpful Fast Reliable Have good characters Extremely good cars and vehicles on display They care about the cars they are selling.

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It was the easiest, intuitive experience I've had with any dealership purchase ever. From the basic invoicing where you can follow the math to final processing with delivery. Delivery within an hour? Who'd thunk!

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Pete was wonderful to work with! He answered my questions beforehand and the whole process was fantastic. I have purchased many cars over the years, and this experience was the best, by far! Pete handled everything efficiently and cared about our time. He answered all of my questions about the car and continued to do so after we drove off the lot. I highly recommend Pete and Mini of West Chester!

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Had a great experience purchasing a car from this dealership (online purchase). The sales team was very helpful right from the beginning. They provided photos and videos of the car and also handled special requests to personalize the car prior to delivery. They were also great in dealing with my insurance company in order to get the car registered in my state. Shout out to Pete B.! Thanks again for all your help with this purchase!

MINI of West Chester formlerly Otto's Mini has a fabulous and knowledgeable staff member in Michael Dixon. Three years ago our MINI was in a serious accident that sent the driver to the hosiptal and totalled the Mini. I contacted Michael one time and he took care of EVERYTHING. He checked in with my mom on her year long healing process, to ordering the new car. We did not have any stress or worries when it came to the process. Michael is one of the BEST!!!

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Disappointing Experience with Car Inspection and Repair Service I am writing to share my recent experience with your dealership's car inspection and repair service, as I believe it's important to provide detailed feedback for improvement. Last year, around June, I brought my Mini Countryman in for inspection and was quoted a significant amount for repairs, which unfortunately I was unable to afford at the time. Fast forward to March 19, 2024, I reached out to schedule the most critical repairs for my vehicle. Upon calling the dealership, I was directed to Preston's voicemail. After several attempts, I finally reached ... Read More

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DealerRater - Mar 24, 2024

Disappointing Experience with Car Inspection and Repair Service I am writing to share my recent experience with your dealership's car inspection and repair service, as I believe it's important to provide detailed feedback for improvement. Last year, around June, I brought my Mini Countryman in for inspection and was quoted a significant amount for repairs, which unfortunately I was unable to afford at the time. Fast forward to March 19, 2024, I reached out to schedule the most critical repairs for my vehicle. Upon calling the dealership, I was directed to Preston's voicemail. After several attempts, I finally reached him, only to be informed that he was busy with another customer and would call me back. Despite waiting patiently for over a day and a half, I did not receive any follow-up. Upon my insistence, Preston eventually contacted me and we discussed the repairs, although I found his communication unclear and confusing. I requested that my boyfriend speak with him for further clarification, and provided Preston with his contact information for a scheduled call the following day after 2 o'clock. Unfortunately, Preston failed to reach out as promised, leading to further frustration on my end. Today, I made the decision not to proceed with repairing my car at your shop due to this disappointing experience. I understand that providing a detailed account may seem lengthy, but I believe it's essential to convey the full extent of my experience for future improvements. Thank you for your attention to this matter, and I hope that my feedback contributes to enhancing customer satisfaction in the future. Sincerely, Disappointed customer

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Michael worked with us to get us the car we wanted in the price we could afford. He was laid back and personable, and we really enjoyed working with him. He worked up quite a number of estimates for us on various vehicles so we would know exactly what we were getting into. I will recommend him to everyone.

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Was a great experience, Mike was Amazing so much we bought 2 cars, would recommend to friends and Family.

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Mini if West Chester was a great place to purchase a car. Everyone I met during this experience was friendly, professional and accommodating.

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Thank you to Michael Dixon for his professionalism on an inquiry regarding a Mini Cooper at West Chester. He was very helpful and answered all my questions. We have purchased a Mini Cooper from Michael in the past and hopefully a new Mini in the near future. This dealership is highly recommended!

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Michael was fine as a salesperson, very helpful and efficient on this out-of-state purchase. He seemed a bit rushed when it came time for reviewing the vehicles functions and features though. I was impressed with the dealer's ability to process my state's taxes and licensing transfer... although there was a significant upcharge for the service. The primary hit on the ratings is due to the condition of the car on pickup. Apparently three-days' notice was not enough for the dealer to give the car a proper detailing. The detailer had more wax on the black plastic trim work ... Read More

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DealerRater - Mar 1, 2024

Michael was fine as a salesperson, very helpful and efficient on this out-of-state purchase. He seemed a bit rushed when it came time for reviewing the vehicles functions and features though. I was impressed with the dealer's ability to process my state's taxes and licensing transfer... although there was a significant upcharge for the service. The primary hit on the ratings is due to the condition of the car on pickup. Apparently three-days' notice was not enough for the dealer to give the car a proper detailing. The detailer had more wax on the black plastic trim work than on the paint. Further the detailer did not bother to remove any of the hard water marks from either the paint or the windows...appears the new car was sitting outside for some time.

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Michael is great! Helpful, knowledgeable, professional and friendly. He guided us to just the right car, our first Mini! The whole deal came together marvelously. Thanks, Michael! The dealership is clean, comfortable, modern. Enjoyed looking at the cars on the showroom floor as we found what was right for us - just outside! No hard sales pressure. A good experience.

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Pete is an excellent salesman--helpful, friendly, and considerate. He provides the information you need efficiently, but without pressure. How many car salesmen have you ever known who would suggest that if you're not sure, maybe you should take a day or two to think about it? He says he wants the sale, but he also wants you to be happy with the car. I believe him. Highly recommended...

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Purchased the car from out of state. Pete made the sale easy. I was able to pay my down deposit online up to $2k, and reserve the car in advance for pickup. Price was a good deal and fair for market value of the car. Very happy with the overall ease and Pete’s assistance with answering my questions.

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I've bought two cars here, both with Michael Dixon. He is very professional, honest, down to earth and a pleasure to work with.

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Great experience and good service. Great delivery of the vehicle. Hope service department is as good as sales.

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Four Mini Cooper S purchases over many years, fair price and good service each and every time.

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My wife and myself have been doing business with Otto's for years. Everyone is great there. Mike our sales person was amazing very easy to work with and answered any questions I had. When we buy another mini cooper MIke will be our go to guy. Thanks again Mike.

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I had a fantastic experience buying my new Countryman here. Totally seamless from the moment I contacted Michael Dixon to the moment I drove my car home. Michael is friendly, professional and informative - he knows these cars inside and out and is the right person to guide you through the whole process!

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Michael Dixon was a very professional and pleasure to work with. His positive attitude and extensive knowledge about the Mini brand automobiles was impressive. The dealership was so beautiful and clean and I loved how you have a few lounge areas with coffee and water. I spoke with a few other employees and all greeted me with a smile, I had an awesome experience for sure!

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Everyone I interacted with in the buying process was extremely helpful, and friendly. Everything from designing, ordering, and finally picking up my Mini was a seamless process.

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It was a pleasure to interact with Michael starting with the initial contact all the way through the end. Professionalism at its best.

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I came in on a whim to take advantage of a lease deal on an EV Mini. The showroom itself was pristine and airy. Our sales rep, Pete, worked with us to get the lease to a number we were comfortable and went over the various financial implications of various options presented. Him and his team were not pushy about upgrades and was straightforward in his review of potential upgrades and trim packages on top of the base model. Pete and his team hustled to get us in-and-out on the same day, which required completing the typical mountain of paperwork ... Read More

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DealerRater - Jan 7, 2024

I came in on a whim to take advantage of a lease deal on an EV Mini. The showroom itself was pristine and airy. Our sales rep, Pete, worked with us to get the lease to a number we were comfortable and went over the various financial implications of various options presented. Him and his team were not pushy about upgrades and was straightforward in his review of potential upgrades and trim packages on top of the base model. Pete and his team hustled to get us in-and-out on the same day, which required completing the typical mountain of paperwork on top of having to clear out about 5 other vehicles from the showroom interior to get the model on display I desired. The hustle was appreciated, and I was driving home in new vehicle in about 2.5 hours.

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Pleasant enough, got a decent deal on a low mileage cooper s. I would go back to get another one if the need arose.

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Just worked with Peter and John to buy 2 cars. I know, crazy, but love the minis. We purchased a Mini Cooper S and a Countryman. They were so helpful and accommodated every one of our needs. I highly recommend if you want a mini go to Mini of West Chester! You will not regret the decision. Ask for Peter. Happy New Year!

My wife and I are very pleased with our experience at “Mini of West Chester”. This is credited to the professionalism and knowledge of Michael Dixon and his vast expertise. We knew we wanted a Countryman but was unsure of the car’s specifics (e.g., color, accessories, etc.). Michael explained our options and due to his experience with designing these cars at this dealership, was able to provide us with a range of what was available and made it easy for us to decide. Once decided, the rest was as easy as can be. Thank you, Michael, we are ... Read More

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DealerRater - Dec 30, 2023

My wife and I are very pleased with our experience at “Mini of West Chester”. This is credited to the professionalism and knowledge of Michael Dixon and his vast expertise. We knew we wanted a Countryman but was unsure of the car’s specifics (e.g., color, accessories, etc.). Michael explained our options and due to his experience with designing these cars at this dealership, was able to provide us with a range of what was available and made it easy for us to decide. Once decided, the rest was as easy as can be. Thank you, Michael, we are lovin our Mini. Happy New Year!

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I had such a great experience! Michael was very knowledgeable and helpful when it came to picking the perfect car!

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Michael was extremely knowledgeable about the cars on the lot and a pleasure to deal with. He was not pushy at all and gave me time to look around the car and take it for a test drive. He followed up afterwards to ensure that I was happy with everything.

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This was the third Mini I have purchased from this dealership. I remain very impressed with both the sales staff and the service staff. Everyone is friendly, knowledgeable, professional, and patient.

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Michael was great very helpful and efficient. Would definitely recommend Otto's to friends for their vehicle needs.

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My daughter was looking to purchase her first car that she had saved for for a few years. When looking online, we came across a 2017 Mini Cooper for sale. We knew it would go fast and immediately contacted Michael at Mini of West Chester. In only a few hours from my phone call, we were at their lot test driving the car. Within an hour of being there, they had everything ready to go and my daughter could not have been happier. Michael's quick response and supportive staff, made this an excellent experience! Thank you for the great service!

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The car, sales, & service are all excellent. No question I'd go back to Ottos for another Mini.

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Repeat customer with Pete Barcus at Mini of West Chester! He is very professional, knowledgeable & easy to work with during the entire process of building & receiving our Mini. ("I" have now built my 2nd Mini with him.) He was very thorough, prompt & patient in answering any questions that I thought of... I highly recommend Pete & Mini of WC.

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We were very happy with our experience at Mini of West Chester.. Everything was clearly explained and the process of purchasing a new vehicle was made very simple. Working with Michael Dixon was a real pleasure. We would definitely work with him again!

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Pete did an excellent job of guiding us through the ordering and sales process, We were very grateful for his professionalism, communication and knowledge. His genuine courtesy made this process a very positive one. We are very much enjoying our new Mini. Thanks Pete!

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Anthony is the epitome of integrity and customer service. When considering the purchase of a new motor for my BMW, Anthony laid out the pros and cons to me and assured me an excellent experience. There was a minor hiccup in compatibility with some ancillary parts, for which Anthony quickly, professionally and cheerfully corrected. Later down the road, I experienced an issue at my local dealership who are not as professional and customer-centric as Anthony, and Anthony went above and beyond to help with this issue. In summary, we need Anthony to propagate his professionalism all across the industry!

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This car purchase was efficient and professionally completed. Michael Dixon was responsive, knowledgeable, professional, and well versed in the MINI brand. MINI of West Chester an efficient dealership in all aspects.

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Clean, professional yet friendly and over all fair to deal with. They did for me what 6 other dealers could not.

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I had a great experience buying my 2024 Convertible Mini. Michael Dixon was great, quick to respond to my calls and emails. He was a pleasure to work with.

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Great customer service and easy to work with. In getting the right car for you.

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i have dealt with Michael Dixon twice not and purchased cars both times. He is pleasant and efficient, and makes the deal go smoothly.

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Great experience! Pete and Chad went the extra mile. I had a bad experience at another dealership and... I would not go anywhere else. I picked up a great car at a great price with great people!

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My wife and I have dealt with Michael Dixon three times now. One lease and two purchases. Michael has consistently provided very professional and courteous service during the sales process ensuring everything goes quickly and smoothly. We would highly recommend anyone looking for a MINI to visit with Michael - you will not be disappointed!

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Everything runs as clockwork. The purchase is seamless and easy, with minimal effort required by the customer. Everyone in the process was professional and courteous. A good experience.

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Thus was an excellent experience, Michael Dixon was courteous, knowledgeable, and a delight to work with. Highly recommend Michael and this dealership, no hassles and completely accommodating, and I love my car.

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Pete made everything really easy to understand and helped me work out exactly which model I wanted. He was extremely helpful in helping me understand exactly what I was getting for my money and was upfront and honest with me, which is great to see from a dealer. Furthermore, the dealership itself had great upkeep and made it easy to tell exactly which car was which and how they were priced. All in all, a great experience and I hope all MINI dealers are like this. My two nitpicks are that I wish they offered home delivery or had an ... Read More

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DealerRater - Sep 21, 2023

Pete made everything really easy to understand and helped me work out exactly which model I wanted. He was extremely helpful in helping me understand exactly what I was getting for my money and was upfront and honest with me, which is great to see from a dealer. Furthermore, the dealership itself had great upkeep and made it easy to tell exactly which car was which and how they were priced. All in all, a great experience and I hope all MINI dealers are like this. My two nitpicks are that I wish they offered home delivery or had an easier way to obtain the full price breakdown of a vehicle through their website.

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Service , professional and responsive !I highly recommend him and would definitely purchase another vehicle from him and the dealer !

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I had to redo my review because of the great job the manager did and I like to apologize to the new guy. Great job to all

Very knowledgeable, friendly and professional. Pete made the process of finding the right Mini super easy.

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Had a amazing experience working with Pete. Everything went nice and smooth with my car buying experience. Thanks once again Pete

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Peter was such an amazing sales man! He help me create my dream Mini and taught me how to drive out with all the bells and whistles. Thank you, Peter!

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Michael was great. Professional and allowed me to the drive the process. No pressure. Personable experience. Highly recommend.

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Michael is THE MAN! He really knows his stuff. I thoroughly enjoyed the whole buying experience. He even took my call after the deal to answer some questions I had about maintenance and care. This was my return back to MINI after 5 years. I'm glad I met Michael. He's my guy going forward!

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Professional. Friendly. Accommodating. Easy to work with and Would recommend to others in the future.

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